What can you expect in this role?
- Reviewing and ensuring compliance to Property Vendor Program Instructions for estimates and have a proficient working knowledge of the Xactware/Xactimate (Verisk) suite of software.
- Complete national property desk audits/virtual re-inspections within the current Program Instructions/National Service Level Agreement.
- Estimate writing through our Property Operating Model.
- Provides technical expertise pertaining to structural property damage to Regional Management and Claim handlers nationally.
- Collaborate with all Definity Repair Partners to build positive working relationships.
- Monitors estimating platforms to ensure vendors adhere to the Vendor Program Instruction.
- Works closely with national vendor partners on programs, pricing and protocols.
- Works closely with national vendor partners, providing support with the effective use of estimating software programs where required.
- Background and ability to read and interpret industry standard scope/estimates.
- Provides technical consultation on environmental losses where required.
- Researches newest technology and makes recommendations both internally and externally about adopting same.
- Promotes Definity’s claims programs during vendor visits.
- Assists with complaint handling and dispute resolution as needed.
- Maintains a high level of expertise in all estimating software and hardware.
- Conducts research and makes recommendations on regional pricing and unit costing issues as needed.
- Participates in projects and other initiatives as assigned by Claims Management Team.
What do you bring to the role?
- Experience as a Construction Estimator, Project Manager, Project Manager Assistant, or project site manager within the insurance restoration industry. Commercial Building Construction Experience is an asset.
- Bilingualism is a strong requirement (English/French).
- High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.
- Understanding of provincial and national building codes along with a solid understanding of residential and commercial construction terminology.
- Solid understanding of Xactimate estimating software suite of programs.
- Professional, friendly and courteous in all interactions whether with co-workers, customers or vendor partners.
- Able to remain calm under pressure and perform well in a busy work environment with limited supervisory interaction.
- Must value teamwork, ownership and flexibility.
Salary range: $55,800 - $102,800