Sr. Analyst, Source to Pay Operations

Manulife/John Hancock; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

Manulife/John Hancock is seeking a Sr. Analyst, Source to Pay (S2P) Operations to provide day-to-day operational support across the S2P lifecycle, serving as the first point of contact for questions and process guidance.

The role focuses on white-glove Procure to Pay service, creating and managing requisitions, approvals, purchase orders, receipts, and invoicing end to end while resolving roadblocks. The position emphasizes accurate, compliant handling of requests, stakeholder guidance, and

Responsibilities

• S2P Operational Support: Manage day-to-day operational inquiries related to Source-to-Pay processes (e.g., requisitions, purchase orders, invoicing, supplier onboarding, payments)
• Serve as a primary contact for end-user, providing guidance on processes, system navigation, and policy adherence
• Support supplier inquiries, helping resolve transactional issues and ensuring timely responses
• Monitor and manage support queues, ensuring timely resolution and appropriate prioritization of requests
• Identify when issues require escalation and coordinate with appropriate teams (e.g., platform support, procurement, finance)
• P2P execution: Receive finalized contracts or sourcing outputs and convert them into requisitions on behalf of stakeholders. Validate contract terms and details, required

Job description

The Sr. Analyst, Source to Pay (S2P) Operations is responsible for providing day to day operational support across the S2P lifecycle to ensure a smooth and efficient experience for end users and suppliers. This role acts as a first point of contact for S2P related questions, issues, and process guidance, helping resolve operational inquiries and escalating more complex issues as required. The role supports business continuity by ensuring order and invoice requests are handled accurately, consistently, and in accordance with established processes and controls. One of the focuses is delivering white glove Procure to Pay (P2P) service, creating and managing requisitions, approvals, purchase orders, receipts, and invoicing end to end while proactively resolving roadblocks, guiding stakeholders, and ensuring a smooth, accurate, and compliant experience.

Position Responsibilities

• S2P Operational Support: Manage day-to-day operational inquiries related to Source-to-Pay processes (e.g., requisitions, purchase orders, invoicing, supplier onboarding, payments)
• Serve as a primary contact for end-user, providing guidance on processes, system navigation, and policy adherence
• Support supplier inquiries, helping resolve transactional issues and ensuring timely responses
• Monitor and manage support queues, ensuring timely resolution and appropriate prioritization of requests
• Identify when issues require escalation and coordinate with appropriate teams (e.g., platform support, procurement, finance)
• P2P execution: Receive finalized contracts or sourcing outputs and convert them into requisitions on behalf of stakeholders. Validate contract terms and details, required