Sr. Account Manager (Canada)

Netflix; Toronto; On-site; CAD 191,000 - 261,000; Full time

Benefits offered by this job

Health and dental plans

Mental health support

RRSP matching with employer

Stock option program

Disability programs

Family-forming benefits

Life and serious injury benefits

Paid time off (vacation/holidays/sick)

Flexible time off

Job summary

Netflix Ads seeks a Senior Account Manager to lead pre-to-post sale campaign execution as a strategic partner to Sales. You will manage top accounts, coordinate with cross-functional teams, and ensure flawless delivery and client service across RFP responses, media plans, and campaign optimization.

You will serve as the first escalation point for AMs, contribute to onboarding, and help refine products and processes while maintaining expert knowledge of our ad products and policies.

Qualifications

• 5+ years of experience in Account Management or Sales Planning.
• Experience with Sales Operation systems (CRM, OMS, Ad Servers).
• Knowledge of Direct IO, Programmatic Guaranteed and PMP advertising.
• Excellent verbal and written communication.
• Strong analytical and strategic thinking abilities.
• Proven project management skills.

Responsibilities

• Manage top and strategic accounts in partnership with Sales; drive revenue growth.
• Lead and maintain training materials for the AM organization and onboarding.
• Escalation point for AMs and SME for the region or agency holdco.
• Partner with Sales Enablement to develop new products and optimize processes.
• Collaborate with cross-functional teams to ensure flawless order implementation.
• Provide campaign performance reporting and post-campaign wrap reports.
• Host weekly pipeline and pacing meetings with Sales Partners.
• Support budgeting, billing and invoicing processes with clients.

Skills

Account Management

Sales Planning

CRM systems

Ad servers

Direct IO

Programmatic

Analytical thinking

Communication skills

Project management

Tools

CRM

OMS

Ad servers

Job description

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

Netflix is seeking a Senior Account Manager who will be an exceptional addition to our growing Netflix Ads team. The Senior Account Manager will be responsible for leading the pre-to-post sale campaign execution workflow as a strategic partner to Netflix Sales Partner(s). Our Senior Account Managers will partner with clients and sales on RFP responses, media plan generation, campaign execution and monitoring delivery performance to ensure flawless execution and excellent client service.

Sr. Account Managers will also be responsible for being the first point of escalation for the other Account Managers on their teams. They will have subject-matter expertise on the business that they support and will partner with Account Management Leadership on Sales Enablement Development for internal and offshore teams and assist in Onboarding new hires.

Key Responsibilities

• Manage our top and strategic accounts in partnership with Sales team and driving revenue growth
• Lead and maintain training materials for the AM organization, build templates and be responsible for training new AMs who join their team in partnership with Sales Enablement
• 1st point of escalation for Account Managers on their team vs. immediate escalation to management
• Assist managers and partner with Sales Enablement in developing and continually enhancing new products, improving processes, running projects or workflows to ensure effectiveness.
• Relied upon as an SME for their Country, Market, or Agency Hold Co.
• Partner with aligned Sales Manager and/or Sr. Sales Partners to understand client goals and objectives in order to deliver excellent customer service
• Host weekly Pipeline & Pacing meetings with Sales Partners to align on upcoming launches and active campaign performance
• Lead strategic media planning for key accounts and contribute to RFP responses around campaign packaging, pricing, targeting, etc.
• Host campaign kick-off meetings and partner with client on gathering campaign launch assets
• Partner with cross-functional teams on the production of custom creative assets
• Collaborate with Account Managers in other regions to share learnings and best practices
• Work closely with Campaign Management and Ad Operations for flawless order implementation and technical troubleshooting
• Responsible for overseeing the delivery performance of Ad Campaigns and partnering with clients on necessary campaign optimization tactics
• Provide clients with necessary campaign performance including post-campaign wrap reports
• Ability to navigate campaign escalations and contribute to long-term solutions to prevent similar issues in the future
• Maintain an in-depth understanding of our ad products, sponsorship offerings, targeting capabilities and ad policies.
• Build SME capabilities in specific areas and add depth where managers require full details on a topic
• Contribute to monthly billing & invoicing process with clients and finance
• Establish strong working relationships with client and agency partners, leaning into the sales strategy of the market or the book of business

We're Looking for

• 5+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a focus on video advertising
• Experience working in Sales Operation systems (CRM, OMS, Ad Servers)
• Knowledge of digital media sales and marketplaces including Direct IO, Programmatic Guaranteed and PMP advertising
• Excellent verbal and written communication skills
• Strong analytical and strategic thinking abilities with the ability to make data digestible for cross-functional stakeholders
• Proven project management skills with ability to multitask and manage requests from various stakeholders.
• Familiarity with Advertising Research and Verification vendors like Nielsen, ComScore, Moat, Integral Ad Science, DoubleVerify, Kantar, etc.

If you have a passion for entertainment and a desire to work in a fast-paced, innovative environment, we would love to hear from you. Come join us and help us entertain the world!

Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $135,000.00 -185,000.00.

Benefits

• Supplemental Health and Dental Plans
• Mental Health support
• a RRSP Retirement Plan with employer match
• Stock Option Program
• Disability Programs
• Family-forming benefits
• Life and Serious Injury Benefits
• Paid leave of absence programs.
• Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off.
• Full-time salaried employees are immediately entitled to flexible time off.

Netflix is a unique culture and environment.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates.

If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams.

We approach diversity and inclusion seriously and thoughtfully.

We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.