Sr. Account Director / Account Director

1Milk2Sugars; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Job summary

A dynamic agency is seeking an Account Director or Senior Account Director to oversee key clients in the beauty and skincare sectors. The role involves strategic leadership, relationship management, and creative oversight, ensuring alignment with brand goals. Ideal candidates will have extensive industry knowledge and a passion for driving innovative client solutions.

Benefits

Supportive Leadership

Health & Wellness benefits

4-day workweek with hybrid flexibility

Paid company-wide holiday closures

Complimentary Calm app subscription

Profit-sharing annual bonus

Work from Anywhere after one year

Gift cards for milestones

Qualifications

• 5-7+ years in PR/communications agency with beauty or CPG experience.
• Proven track record in leading high-performing teams.
• Exceptional writing and presentation skills.

Responsibilities

• Lead strategic oversight and day-to-day management across accounts.
• Develop and oversee 360 communications strategies.
• Drive the development of compelling narratives and campaigns.

Skills

Strategic Thinking

Leadership

Relationship Management

Analytical Acumen

Education

Bachelor's degree in Communications, Public Relations, Marketing, or related field

Job description

Account Director / Senior Account Director Bea uty

Role Overview

Reporting to the President, the Account Director (AD) or Senior Account Director (SAD) will lead strategic oversight and day-to-day management of two cornerstone clients in the cosmetics and skincare verticals. With a strong focus on growth and client retention, the ideal candidate combines sharp strategic thinking, creative vision, and a commercial mindset. This role demands deep expertise in integrated communications, an innate understanding of the beauty industry, and strong leadership and mentorship skills.

Youll thrive here if you're a collaborative, ambitious, and detail-obsessed leader who can inspire teams, cultivate trusted client relationships, and deliver bold, breakthrough work in a fast-paced, ever-evolving environment.

• Strategic Direction : Serve as the senior lead across accounts, offering expert counsel and long-term planning that aligns with brand and business goals.
• Integrated Planning : Develop and oversee 360 communications strategies across PR, digital, social, influencer, and experiential platforms.
• Relationship Management : Act as a trusted partner to clientsproactive, solution-oriented, and always one step ahead of their needs.
• Creative Oversight : Drive the development of disruptive, compelling narratives, pitches, press materials, and campaigns that push creative boundaries.
• Project Management : Lead program execution from start to finish, ensuring timely delivery, budget alignment, and cross-functional collaboration.
• Insights & Reporting : Provide thoughtful, data-driven reporting and recommendations that demonstrate campaign effectiveness and ROI.
• Mentorship : Motivate and develop junior team members through feedback, coaching, and structured growth plans.
• Performance Oversight : Manage direct reports, conduct regular reviews, and champion professional development.
• Resource Planning : Collaborate with senior leadership to optimize staffing, workflows, and account profitability.
• Talent Acquisition : Support recruitment, onboarding, and integration of new hires.

Business Development & Growth

• Revenue Growth : Identify upsell opportunities within existing accounts and contribute to agency revenue goals.
• New Business : Lead or support new business pitches, contributing strategic insights and presentation expertise.
• Thought Leadership : Represent the agency at industry events, awards, and panels to elevate visibility and reputation.

Client Success & Innovation

• Onboarding & Retention : Lead seamless onboarding of new clients and implement proactive retention strategies.
• Innovation : Constantly explore and introduce new ideas, tools, and trends to add value to client programs.
• Trend Expertise : Stay on the pulse of beauty, consumer behavior, influencer culture, and media landscapes in Canada.

Qualifications

• Experience : 57+ years in a PR / communications agency, with direct experience in the beauty, skincare, or CPG sectors. Tier 1 / Tier 2 brand experience is an asset.
• Leadership : Proven track record in leading high-performing teams, with a motivational leadership style.
• Strategic Thinking : Adept at translating business goals into actionable, results-driven communications strategies.
• Beauty Industry Expertise : Deep and current connections with Canadian beauty editors, journalists, and influencers are essential.
• Canadian Market Expertise : Knowledge of key cities, shopper demographics and understanding of the beauty retail landscape.
• Communication : Exceptional writing, presentation, and interpersonal skills, with a high degree of emotional intelligence.
• Analytical Acumen : Strong understanding of measurement, reporting, and ROI in communications and marketing.
• Detail-Oriented : Ability to manage complex information with accuracy, clarity, and speed.
• Education : Bachelors degree in Communications, Public Relations, Marketing, or a related field

Additional Requirements

• Willingness to travel domestically and internationally as needed.
• Availability to support client events and launches outside standard business hours.
• Ability to lift and transport up to 25 lbs as part of event support.
• Participation in occasional research and administrative tasks as required.

Perks & Benefits Sip Into Success

• Supportive Leadership : We foster a culture built on respect, collaboration, and creativity.
• Health & Wellness : Full benefits (medical, dental, vision) for full-time employees after 3 months.
• Flexible Workweek : Enjoy a 4-day workweek with hybrid flexibility.
• Holiday Break : Paid company-wide closure during the December holiday season.
• Wellness Tools : Complimentary Calm app subscription and access to Perkopolis.
• Profit Sharing : Eligible employees can receive an annual bonus through our profit-sharing program, following a defined eligibility period
• Work from Anywhere : After one year, enjoy the freedom to work from anywhere.
• Celebration Perks : Gift cards for milestones and an additional vacation week on your 5th anniversary.