Sprinkler & Cross Connection Technician

Synectics Inc.; Victoria; On-site; CAD 60,000 - 85,000; Full time

Job summary

Synectics Inc. in Victoria, BC is seeking a skilled Sprinkler & Cross Connection Technician to inspect, test, maintain, and service sprinkler, standpipe, cross-connection, and related life-safety systems in commercial and industrial facilities.

The role requires knowledge of the 2024 BC Fire Code, CAN/ULC-S536, NFPA 25, and strong field-service skills, attention to detail, and excellent communication, with travel to multiple sites as needed.

Qualifications

• Certification or training in fire alarm, sprinkler, or life safety systems, such as CFAA, ASTTBC, or an equivalent qualification, is an asset.
• Knowledge of the 2024 BC Fire Code, CAN/ULC-S536, NFPA 25, and other applicable life safety standards.
• Cross Connection / Backflow Certification through BCWWA or equivalent certification.
• Experience with inspection, testing, maintenance, and troubleshooting of sprinkler, standpipe, fire alarm, or related life safety systems.
• Strong technical, mechanical, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accurate documentation.
• Ability to work independently and as part of a technical team.
• Strong organizational and time-management skills.
• Valid driver's license and clean driving record.

Responsibilities

• Perform inspections, testing, maintenance, and basic repairs of sprinkler and standpipe systems.
• Complete scheduled inspections per NFPA 25 and other standards.
• Develop working knowledge of fire alarm systems to support service.
• Be punctual with appointments and prepare tools and documentation.
• Complete inspections within timeframe and quality standards.
• Identify deficiencies and communicate findings.
• Maintain current knowledge of 2024 BC Fire Code and NFPA 25.
• Follow company inspection, testing, reporting procedures.
• Apply manufacturer requirements during field work.
• Stay informed of changes to codes and industry practices.
• Participate in ongoing technical training and development.
• Review codes and materials during downtime.
• Complete relevant courses through industry providers.
• Proactively strengthen field-service capabilities.
• Complete inspection and service reports accurately and on time.
• Document deficiencies, test results, repairs, and recommendations.
• Communicate technical information clearly to customers and colleagues.
• Keep electronic records current and accurate.
• Use company systems to record service information.
• Test, maintain, and repair cross-connection and backflow devices.
• Submit electronic test results per requirements.
• Maintain accurate records in the service management platform.
• Ensure testing/documentation meet regulatory requirements.
• Keep the service vehicle clean, stocked, and organized.
• Inspect tools and safety equipment; ensure availability.
• Restock and prepare for upcoming work.
• Review schedules and prepare required tools and parts.
• Identify job requirements before arriving on site.
• Represent the company professionally at customer sites.
• Maintain professional appearance and comply with uniform standards.
• Communicate respectfully with customers and colleagues.
• Contribute to team meetings and company initiatives.
• Share field knowledge to improve procedures.
• Troubleshoot field issues with sound technical judgment.
• Seek assistance when required.
• Take initiative to identify problems and solutions.
• Review schedules and prepare for complex assignments.
• Work independently and know when to escalate.

Skills

Technical skills

Problem solving

Communication

Attention to detail

Teamwork

Time management

Driver's license

Job description

Hours of Work: Monday - Friday, 8:00 AM - 4:30 PM

Position Overview

We are seeking a skilled Sprinkler & Cross Connection Technician responsible for the inspection, testing, maintenance, and servicing of sprinkler, standpipe, cross connection, and other related life safety systems within commercial and industrial buildings.

The successful candidate will have a strong understanding of applicable fire and life safety codes and standards, including the 2024 BC Fire Code, CAN/ULC-S536, NFPA 25, and established company testing procedures. The technician will be expected to work safely and professionally while demonstrating strong attention to detail, punctuality, technical competence, and customer service.

Key Responsibilities

Inspection, Testing & Maintenance

• Perform inspections, testing, maintenance, and basic repairs of sprinkler and standpipe systems and cross connection devices.
• Complete quarterly, semi-annual, 3-year, 5-year, and other required inspections and testing in accordance with applicable standards, including NFPA 25.
• Develop a working knowledge of fire alarm systems and other ancillary life safety equipment to support cross-training and service requirements.
• Arrive at scheduled appointments on time and prepare all required tools, equipment, and documentation before beginning work.
• Complete assigned inspections within the required timeframe, scope, and company quality standards.
• Identify deficiencies, potential hazards, and system issues and communicate findings appropriately.

Code Compliance & Technical Knowledge

• Maintain current knowledge of the 2024 BC Fire Code, CAN/ULC-S536, NFPA 25, and other applicable regulations and standards.
• Follow established company inspection, testing, maintenance, and reporting procedures.
• Apply technical standards and manufacturer requirements accurately while performing field work.
• Stay informed of changes to applicable codes, regulations, and industry practices.

Continuous Learning & Professional Development

• Participate in ongoing technical training and professional development.
• Review applicable codes, standards, and technical materials during available downtime.
• Complete relevant courses and training through recognized industry organizations and educational providers.
• Proactively seek opportunities to strengthen technical knowledge and field-service capabilities.

Reporting & Documentation

• Complete inspection and service reports accurately, thoroughly, and within required timelines.
• Clearly document deficiencies, test results, repairs, recommendations, and other relevant findings.
• Communicate technical information clearly to customers, office personnel, and senior technicians.
• Utilize available technical and administrative resources when dealing with complex issues.
• Ensure electronic records and service documentation are kept current and accurate.

Cross Connection / Backflow Testing

• Perform testing, maintenance, and basic repair of cross connection and backflow prevention devices.
• Complete required electronic test-result submissions in accordance with applicable requirements.
• Maintain accurate records of tested devices and associated service information within the company's service management platform.
• Ensure testing and documentation meet applicable regulatory and industry requirements.

Vehicle, Tools & Equipment Management

• Maintain a clean, organized, and properly stocked company service vehicle.
• Regularly inspect tools, testing equipment, and safety equipment to ensure they are available and in good working condition.
• Participate in scheduled vehicle load-ups and restocking activities.
• Review upcoming work in advance and ensure the appropriate tools, equipment, parts, and materials are prepared.
• Identify potential job requirements or challenges before arriving on site.

Professionalism & Customer Service

• Represent the company professionally at customer locations.
• Maintain a professional appearance and comply with company uniform and workplace standards.
• Communicate respectfully and effectively with customers, building representatives, contractors, and colleagues.
• Contribute positively to team meetings and company initiatives.
• Share field knowledge and recommendations that may help improve service procedures and standard operating practices.

Problem Solving & Initiative

• Troubleshoot and resolve field issues using sound technical judgment.
• Seek assistance from senior technicians, management, or office support when required.
• Take initiative to identify potential problems and develop practical solutions.
• Review upcoming schedules and prepare proactively for unusual or complex assignments.
• Demonstrate the ability to work independently while knowing when to escal…

Qualifications

• Certification or training in fire alarm, sprinkler, or life safety systems, such as CFAA, ASTTBC, or an equivalent qualification, is an asset.
• Knowledge of the 2024 BC Fire Code, CAN/ULC-S536, NFPA 25, and other applicable life safety standards.
• Cross Connection / Backflow Certification through BCWWA or equivalent certification.
• Experience with inspection, testing, maintenance, and troubleshooting of sprinkler, standpipe, fire alarm, or related life safety systems.
• Strong technical, mechanical, and problem-solving abilities.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accurate documentation.
• Ability to work independently and as part of a technical team.
• Strong organizational and time-management skills.
• Valid driver's license and clean driving record.

Working Conditions

• Primarily field-based, with travel to various customer and job sites.
• May require occasional overtime, evening, or weekend work based on operational and customer requirements.
• Ability to lift equipment and materials as required.
• Ability to climb ladders and access mechanical rooms, rooftops, and other service areas.
• Ability to work on your feet for extended periods.
• Work may involve confined spaces, elevated work areas, and varying environmental conditions.
• Must comply with all applicable workplace health and safety requirements.