Splunk & Observability Specialist (Hybrid)

ICBC; North Vancouver; Hybrid; CAD 86,000 - 93,000; Full time

Benefits offered by this job

Hybrid 8 days in-office per 4 weeks

Competitive salary

Comprehensive benefits

Job summary

ICBC in North Vancouver is seeking a Technical Specialist to administer and enhance ICBC’s Splunk platform while providing secondary support for other observability tools. You will help improve visibility into the health of critical services and support incident response, reliability, and disaster recovery objectives.

The role requires hands-on Splunk administration, cloud observability experience, and telemetry integration.

Qualifications

• Hands-on experience administering Splunk Enterprise and Splunk Cloud environments.
• Experience configuring Splunk data onboarding, monitoring, alerting, dashboards and analytics.
• Experience administering observability platforms such as Dynatrace or similar.
• Strong analytical and problem-solving skills with cross-team collaboration.
• Excellent communication for technical and non-technical audiences.

Responsibilities

• Act as the primary technical specialist for ICBC's Splunk environment including administration and optimization.
• Support Splunk Enterprise and Cloud capabilities, including ingestion, indexing, dashboards, reporting and alerting.
• Provide Level 3 technical support and root-cause analysis for complex platform issues.
• Maintain enterprise observability platforms (Dynatrace, SCOM, Aternity, Omnibus).
• Design and implement monitoring and alerting solutions to improve service reliability.
• Develop automation and scripts to enhance platform administration and efficiency.
• Collaborate with technology teams to establish monitoring standards and best practices.
• Participate in major incidents, problem management, and post-incident reviews.

Skills

Splunk Administration

Dynatrace

SCOM

Aternity

OpenTelemetry

Python

PowerShell

Linux/UNIX

APIs & Integrations

Tools

Splunk Enterprise

Splunk Cloud

Dynatrace

SCOM

Omnibus

Aternity

OpenTelemetry

Job description

ICBC in North Vancouver is seeking a Technical Specialist to administer and enhance ICBC’s Splunk platform while providing secondary support for other observability tools. You will help improve visibility into the health of critical services and support incident response, reliability, and disaster recovery objectives.

The role requires hands-on Splunk administration, cloud observability experience, and telemetry integration.