Specialty Risk, Account Manager, Personal Insurance

NFP, an Aon company (Canada); Timmins; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company in personal insurance is seeking a Client Manager to provide tailored counseling to clients regarding their insurance coverage. This full-time, hybrid role requires expertise in rural property exposures and exceptional customer service skills. Join a diverse and inclusive team dedicated to innovative solutions and employee well-being.

Benefits

Annual bonus plan

Matching RRSP plan of 5%

Comprehensive benefits including Health Care Spending Account

Support for continuing education and career growth

Reimbursement for license fees and professional dues

Qualifications

• RIBO License in good standing required.
• Typically, more than 3 years of industry experience.
• Strong communication skills in English; French is an asset.

Responsibilities

• Sell rural properties and hobby farms.
• Provide day-to-day customer service to clients.
• Issue policies and maintain relationships with underwriters.

Skills

Customer retention

Communication

Quotations

Upselling

Collaboration

Education

RIBO License

Professional insurance designations (e.g., CAIB, CIP, CRM)

Tools

Broker management systems (e.g., EPIC, ARS)

Job description

SPECI013563_9

Business Line: Personal Lines

Hours Per Week: 35 (Full-Time)

Location: Ontario – Any, Hybrid (https://www.nfp.ca/about-nfp/find-an-office)

Job Duration: Full-Time, Permanent

About The Role

We’re looking for a sales-focused Client Manager who will leverage their industry knowledge and expertise to provide front-line counseling to our clients about their personal insurance coverage, tailored to their unique needs and exposures. This role requires knowledge of rural property exposures and Hobby Farm risks, along with finding coverage solutions for difficult-to-place property risks.

What You’ll Do

1. Sell rural properties and hobby farms. (Commercial farm knowledge is not required)
2. Provide exceptional day-to-day customer service to clients while handling client file activities to maintain retention targets
3. Issue policies and changes on insurer online portals; maintain professional relationships with key underwriters
4. Review and process renewals, endorsements, and midterm changes; rewrite/remarket where necessary to enhance client experience
5. Contribute to premium growth by upselling appropriate coverages and referring business to other lines when applicable
6. Stay updated on insurer products, offerings, and market intelligence

What You Bring

• RIBO License (Registered Insurance Brokers of Ontario) in good standing required; AB Gen 1 or other provincial licenses are assets
• Typically, more than 3 years of industry and/or personal lines experience, preferably with broad market portal experience (e.g., Aviva, Economical, Intact)
• Knowledge of Mutual Markets is an asset
• Proven experience managing a high volume of clients
• Previous experience in a Contact Centre environment is an asset
• Excellent computer skills, including fluency in Broker management systems like EPIC & ARS
• Ability to drive customer retention by providing a world-class customer experience
• Exceptional quotation skills for cross-selling, upselling, and remarketing
• Ability to learn the NFP business model and value proposition quickly
• Collaborative work style, both in person and virtually
• Strong communication skills in oral and written English; French is an asset
• Professional insurance designations (e.g., CAIB, CIP, CRM) are a plus

Who We Are

NFP, an Aon company, is a multiple award-winning employer recognized for diversity, equity, and inclusion. We are a team of consultative advisors dedicated to addressing risk, workforce, wealth management, and retirement challenges through customized solutions and a people-first approach.

What’s In It For You

• Hybrid work environment prioritizing staff and client interests
• Annual bonus plan
• Matching RRSP plan of 5%
• Referral Commission Plan
• Comprehensive benefits including Health Care Spending Account from day one
• Support for continuing education and career growth
• Reimbursement for license fees and professional dues
• Access to industry leaders focused on retention, growth, and innovation

Our employees are the foundation of our success. We foster a diverse, collaborative, and innovative team through leadership, action, and ongoing measurement. We support employee well-being with benefits and programs focused on recognition, community, financial wellness, development, and inclusion. We are committed to serving our communities through charitable involvement and community service. Accommodations are available upon request for candidates during the selection process.