Specialized Consultant - Montreal, QC

American Express Global Business Travel; Quebec; On-site; CAD 47,000 - 87,000; Full time

Benefits offered by this job

Health insurance

Retirement programs

Parental leave

Wellbeing resources

Travel perks

Job summary

American Express Global Business Travel in Montreal, QC is seeking a Travel Consultant to provide outstanding service and support onsite at the client location. You will assist with travel arrangements, address client needs, and ensure a seamless travel experience while upholding professionalism.

The role requires native Galileo GDS experience, strong communication, attention to detail, and a collaborative team mindset.

Qualifications

• Native GDS expertise (Galileo) required.
• Professional communication skills (written and verbal).
• Attention to detail is essential.
• Act with integrity and protect traveler information.
• Strong understanding of the travel industry and business/leisure travel.
• Ability to resolve issues quickly and work with suppliers.

Responsibilities

• Advise and arrange travel for corporate clients (individuals and groups).
• Analyze travel options and anticipate traveler needs to upsell services.
• Book domestic and international business travel (air, rail, hotel).
• Use Galileo GDS and ensure policy compliance.
• Provide excellent client service and support to the team.
• Collaborate to coach, mentor, and improve service levels.

Skills

GDS Galileo

Client service

Communication

Attention to detail

Integrity

Teamwork

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Job Description As a Travel Consultant, you will be working onsite at the clients location in Montreal, QC, collaborating directly with the client providing outstanding service and support. In this role, you will assist with travel arrangements, address clients needs, and ensure a seamless and positive travel experience while maintaining a high level of professionalism and customer care.

What You’ll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Global Distribution Systems (GDS) - Galileo
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise - Galileo
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Hours of operation are Monday to Friday from 8am to 4pm with a 30 min break. Location Quebec, Canada

The Canada national base salary range for this position is from $46,900.00 - $87,100.00. The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INCLUSION Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.