Specialized Consultant - Vancouver, BC

American Express Global Business Travel; Vancouver; On-site; CAD 41,000 - 75,000; Full time

Job summary

American Express Global Business Travel is seeking a Travel Consultant to work on-site with a Vancouver client, coordinating corporate travel and delivering exceptional service. You will advise on options, handle bookings for domestic and international trips, and ensure policy compliance while maintaining professionalism.

Ideal candidates excel in client service, communication, and attention to detail, with solid knowledge of GDS tools and the travel industry.

Qualifications

• Demonstrated excellence in servicing clients.
• Strong knowledge of travel agencies and GDS tools.
• Excellent communication skills, both written and verbal.

Responsibilities

• Advise and arrange travel for corporate customers (individuals and groups).
• Research travel options and anticipate traveler needs to upsell services.
• Book domestic and international trips (air, rail, lodging).
• Use GDS systems (Galileo) to issue tickets and manage itineraries.
• Ensure compliance with travel policies and regulatory requirements.
• Deliver high-quality service with professional customer care.
• Mentor teammates to improve service levels.

Skills

Client service

GDS Sabre

Galileo

Communication

Attention to detail

Integrity

Teamwork

Travel knowledge

Tools

Galileo

Sabre

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you will be working onsite at the clients location in Vancouver, BC, collaborating directly with the client providing outstanding service and support. In this role, you will assist with travel arrangements, address clients needs, and ensure a seamless and positive travel experience while maintaining a high level of professionalism and customer care.

What You'll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Global Distribution Systems (GDS) - Galileo
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We're Looking For

• Passion for excellence in client service, including proactive anticipation of needs
• Native GDS expertise - Sabre
• Professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Hours of operation

Monday to Friday from 8am to 4pm PST.

Location

British Columbia, Canada.

Salary

The Canada national base salary range for this position is from $40,600.00 - $75,400.00. The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

#TeamGBT Experience

Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

Equal Opportunity

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement. What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about checking every box; please apply anyway. You may be exactly the person we're looking for!