Spécialiste bilingue du soutien aux patients (Télécommande)/ Bilingual Patient Support Speciali[...]

IQVIA; Quebec; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading healthcare services company is seeking a Patient Support Solutions liaison. This role involves providing clinical support, managing communications with healthcare practitioners and patients, and ensuring adherence to guidelines. The ideal candidate will hold a university degree or similar qualification and be bilingual in French and English, thriving in a flexible and supportive remote work environment.

Benefits

Opportunity for career advancement

Supportive and collaborative work environment

Professional development opportunities

Qualifications

• Minimum 1 year relevant experience in pharmacy, patient assistance or nursing.
• Detailed knowledge of health insurance and pharmacy transactions.

Responsibilities

• Serve as a liaison for the Patient Support Solutions program.
• Provide clinical support and patient counseling via various communication methods.
• Manage call queues and assist with administrative support activities.

Skills

Bilingual in French and English

Computer proficiency

Strong communication skills

Education

University degree or equivalent healthcare designation

Tools

Excel

Word

Outlook

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on patient outcomes and health care experiences
- Engage in meaningful work that supports patients in navigating their health care needs

What to Expect (Job Responsibilities):
- Serve as a liaison for the Patient Support Solutions program, responding to incoming calls and communications from healthcare practitioners and patients
- Provide clinical support, product inquiries, and treatment administration troubleshooting via telephone, email, and web
- Deliver patient counseling and adherence support according to pharmaceutical manufacturer requirements
- Manage call queues and retrieve messages in accordance with established policies
- Report adverse events and assist in administrative support activities, including the completion of special authorization forms

What is Required (Qualifications):
- University degree or equivalent active healthcare practitioner professional designation (nurse, pharmacist, pharmacy technician, social worker, etc.)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or a call center
- Fluently bilingual in French and English
- Detailed knowledge of health insurance and pharmacy transactions
- Strong computer skills, including proficiency in Excel, Word, and Outlook

How to Stand Out (Preferred Qualifications):
- Experience working in specialty pharmacy or patient assistance programs
- Familiarity with quality improvement principles and patient care practices
- Ability to work rotating shifts and demonstrate flexibility in support hours
- Strong communication skills and excellent telephone etiquette
- Willingness to participate in professional development opportunities

#HealthcareServices #PatientSupport #CareerOpportunity #RemoteWork #BilingualJobs

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