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A leading healthcare services company is seeking a Patient Support Solutions liaison. This role involves providing clinical support, managing communications with healthcare practitioners and patients, and ensuring adherence to guidelines. The ideal candidate will hold a university degree or similar qualification and be bilingual in French and English, thriving in a flexible and supportive remote work environment.
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within the continental U.S.
- Supportive and collaborative work environment
- Chance to make a positive impact on patient outcomes and health care experiences
- Engage in meaningful work that supports patients in navigating their health care needs
What to Expect (Job Responsibilities):
- Serve as a liaison for the Patient Support Solutions program, responding to incoming calls and communications from healthcare practitioners and patients
- Provide clinical support, product inquiries, and treatment administration troubleshooting via telephone, email, and web
- Deliver patient counseling and adherence support according to pharmaceutical manufacturer requirements
- Manage call queues and retrieve messages in accordance with established policies
- Report adverse events and assist in administrative support activities, including the completion of special authorization forms
What is Required (Qualifications):
- University degree or equivalent active healthcare practitioner professional designation (nurse, pharmacist, pharmacy technician, social worker, etc.)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or a call center
- Fluently bilingual in French and English
- Detailed knowledge of health insurance and pharmacy transactions
- Strong computer skills, including proficiency in Excel, Word, and Outlook
How to Stand Out (Preferred Qualifications):
- Experience working in specialty pharmacy or patient assistance programs
- Familiarity with quality improvement principles and patient care practices
- Ability to work rotating shifts and demonstrate flexibility in support hours
- Strong communication skills and excellent telephone etiquette
- Willingness to participate in professional development opportunities
#HealthcareServices #PatientSupport #CareerOpportunity #RemoteWork #BilingualJobs
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