Spécialiste bilingue du soutien aux patients (Télécommande)/ Bilingual Patient Support Speciali[...]

IQVIA; Halifax; Remote; CAD 50,000 - 70,000; Full time

Job summary

IQVIA is offering a bilingual position in Patient Support Solutions, focused on enhancing patient experiences and outcomes in a supportive work environment. Candidates will provide clinical support, manage communications, and work remotely across Canada. This role prioritizes career growth and is ideal for individuals with a background in healthcare and strong communication skills.

Benefits

Opportunity for career advancement

Collaborative work environment

Make a positive impact on patient outcomes

Qualifications

• Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or call center environments.
• Strong knowledge of health insurance and pharmacy transactions.

Responsibilities

• Serve as a primary liaison for the Patient Support Solutions program.
• Provide clinical support via telephone, email, and web for product inquiries.
• Report adverse drug reactions and perform financial means testing for patients.

Skills

Fluency in French

Fluency in English

Communication skills

Attention to detail

Education

University degree or equivalent healthcare practitioner designation

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely anywhere within Canada
- Supportive and collaborative work environment
- Chance to make a positive impact on patient outcomes and experiences
- Bilingual position, enhancing communication with diverse patient populations

What to Expect (Job Responsibilities):
- Serve as a primary liaison for the Patient Support Solutions program, responding to calls and communications from healthcare practitioners and patients
- Provide clinical support via telephone, email, and web for product inquiries and treatment administration
- Deliver counseling and adherence support to patients as per pharmaceutical manufacturer requirements
- Manage call queues and retrieve voice messages according to established policies
- Report adverse drug reactions and perform financial means testing for patients as needed

What is Required (Qualifications):
- University degree or equivalent active healthcare practitioner designation (nurse, pharmacist, pharmacy technician, social worker, etc.)
- Minimum of 1 year of relevant experience in pharmacy, patient assistance, nursing, or call center environments
- Fluency in both French and English
- Strong knowledge of health insurance and pharmacy transactions
- Excellent communication skills with attention to detail and accuracy

How to Stand Out (Preferred Qualifications):
- Experience in specialty pharmacy or patient assistance programs
- Familiarity with drug reimbursement processes
- Ability to work effectively in a team-oriented environment
- Willingness to engage in professional development activities
- Flexibility to work rotating shifts

#HealthcareServices #PatientSupport #BilingualOpportunity #CareerAdvancement #RemoteWork

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