Specialist, User Experience Researcher

Bell Canada; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a User Experience Researcher to enhance customer-first digital experiences. The role involves leading research initiatives, analyzing data, and collaborating with cross-functional teams to inform product strategies. Ideal candidates will have 3–5 years of UX research experience and strong analytical skills in a hybrid work environment.

Benefits

Comprehensive compensation package

Medical, dental, and mental health benefits

Discounts on services

Qualifications

• 3–5 years of experience in UX research or service design.
• Strong understanding of research methodologies.
• Ability to influence product decisions through research.

Responsibilities

• Plan and execute UX research using qualitative and quantitative methods.
• Translate research findings into actionable insights.
• Collaborate with teams to align on research priorities.

Skills

Research methodologies

Data analysis

Communication

Presentation skills

Tools

AI tools

Customer experience platforms

Job description

Press Tab to Move to Skip to Content Link

Select how often to receive alerts (in days): Create alert

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions, and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell, and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social, and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn, and play.

Join us. You belong at Bell.

In Field Services, you will be part of the frontline team that delivers our services to consumers and businesses across Canada. Every day, you’ll inspire others by providing the best customer experience as you install, repair, and maintain Bell’s services and network for our residential and business customers.

At Bell, you’ll be on the frontline of our commitment to delivering an outstanding end-to-end experience that helps set us apart in digital connections and next-generation services.

We’re seeking a strategic and hands-on User Experience Researcher (UX) to help us elevate our customer-first digital experiences. You’ll lead end-to-end research initiatives—blending qualitative and quantitative methods—to inform design decisions, product roadmaps, and business priorities. This role is ideal for someone with a few years of experience who’s ready to take on more ownership and influence.

Key Responsibilities

• Plan and execute end-to-end UX research using qualitative and quantitative methods (e.g., interviews, surveys, usability testing, field studies).
• Translate research findings into actionable insights that directly influence product and business strategy.
• Analyze and synthesize large volumes of data to identify patterns, trends, and opportunities for experience improvement.
• Collaborate with designers, product managers, and data teams to align on research priorities and integrate findings into roadmaps.
• Design and facilitate workshops (e.g., journey mapping, ideation, co-creation) to align stakeholders and generate solutions.
• Create compelling presentations and storytelling artifacts to communicate insights and influence decision-making.
• Support survey design, distribution, and analysis to uncover user needs and validate concepts.
• Apply AI tools and data analytics to enhance research depth and scale insight generation.

Critical Qualifications

• 3–5 years of experience in UX research, service design, or design strategy.
• Strong understanding of research methodologies and when to apply them.
• Experience working with AI tools or data-driven design approaches.
• Proven ability to work with and interpret large datasets to inform design decisions.
• Excellent communication and presentation skills.
• Demonstrated ability to influence product or business decisions through research.
• Familiarity with agile environments and iterative design processes.
• Experience with customer journey mapping and service blueprinting.

Preferred Qualifications

Exposure to customer experience platforms (e.g., Salesforce, ServiceNow).

Experience facilitating workshops and engaging cross-functional teams.

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status: Regular - Full Time

Work Arrangement: Hybrid

Application Deadline: 06/15/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive, and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support your well-being and that of your family. Once you join, you'll be eligible for medical, dental, vision, and mental health benefits that you can tailor to your needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access to exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and belong.

We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail]. If you have questions or feedback regarding accessibility at Bell, please complete the Accessibility feedback form or visit our Accessibility page for more contact options.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.