Specialist, Strategic Planning, Management & Evaluation

Region of Peel; Brampton; Hybrid; CAD 94,000 - 106,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

OMERS pension participation

Vacation accrual and personal days

Flexible hours

Performance review and merit increases

Learning and development opportunities

Job summary

Region of Peel is seeking a Specialist in Strategic Planning, Management & Evaluation to join the Human Services – Social Development, Planning and Partnerships team on a 13-month contract. The role focuses on strategic and operational planning, performance measurement, evaluation and continuous improvement, with a strong emphasis on data-driven decision making across housing, income supports, early years and community investment.

Hybrid work is offered with on-site requirements in Brampton.

Qualifications

• Post-secondary education in a field related to Human Services, Planning, Public Administration or Public Service; minimum 5 years of relevant experience.
• Strong knowledge of strategic planning, performance measurement and evaluation methodologies including logic models and evaluation matrices.
• Experience aligning planning to outcomes and developing performance measurement frameworks and KPI-based instruments.
• Experience applying quality and continuous improvement approaches (e.g., Lean, Six Sigma) to programs and processes.
• Satisfactory Level 1 Criminal Record Check required from a police station.

Responsibilities

• Facilitate strategic and operational planning using established practices, create alignment, develop performance measurement frameworks and evaluation plans.
• Align departmental efforts with the Region of Peel's Strategic Plan through planning, performance measurement, evaluation and change management.
• Provide analysis of trends, risks and gaps in Human Services data for planning and performance measurement.
• Lead internal and external facilitation and consultations focused on planning, performance, evaluation and continuous improvement.
• Develop and analyze KPIs with program areas to support data-driven decision making.
• Support evaluation planning with methodology development, data analysis and reporting to improve programs.

Skills

Analytical thinking

Communication skills

Political awareness

MS Office proficiency

DEI commitment

Education

Post-secondary education in relevant field

Tools

SPSS

R

Stata

NVivo

Job description

Job Description

Specialist, Strategic Planning, Management & Evaluation

Human Services – Social Development, Planning and Partnerships

Status: 1 Contract Full Time (13-Months)

Hiring Rage: $94,455 - $106,262 per annum

Work Mode: Hybrid *see below for more details about this work mode

Location: 10 Peel Centre Drive, Brampton

Hours of Work: 35 hours per week

Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.At Peel Region, we can create lasting impact, together.

Who we are:

The Human Services department provides support to improve the quality of life for the Peel community. This includes income and social supports, affordable housing, and early years and child care supports. Human Services works as part of the broader social services sector; collaborating with community partners, building capacity and providing funding to respond to the needs of people in our community.

Strategic Planning, Management and Evaluation (SPME) Unit, within the Social Development, Planning and Partnerships division in Human Services, provides evidence-informed support to the Human Services leadership team and the department to ensure programs and services address the needs of Peel residents. SPME functions include strategic planning (including thedevelopment of division, community-facing, and program plans), enhancing and enabling performance measurement for ongoing performance monitoring, conducting evaluations to understand impact, process and implementation, and supporting process improvements. SPME works with internal divisions in the Human Services department to advance a performance culture that enables the Human Services department to achieve their goals in the areas of Housing and Homelessness, Income and Social Support, Early Years & Child Care, and Community Investment.

What you will do in this role:

• Use strategic planning practices, processes and tools to facilitate strategic and operational planning; create alignment and accountability; develop performance measurement frameworks and evaluation plans to ensure progress towards achieving effective and efficient programs and services for Peel residents, while identifying opportunities for continuous improvement and operational excellence
• Ensure alignment of departmental efforts to the Region of Peel's Strategic Plan through strategic planning, performance measurement, evaluation and change management, and continuous improvement methodologies
• Provide analysis and interpretation on trends, risks and gaps relating to Human Services data for planning and performance measurement purposes, draw cross-linkages between data, reports and community indicators, and recommend evidence-informed process and service improvements
• Lead and assist in internal and external facilitations and consultations from a planning, performance and evaluation and continuous improvement perspective with a focus on outcomes
• In partnership with program areas (divisions in the Human Services department), develop and analyze Key Performance Indicators (KPls) using data that are both measurable and meaningful for assessing the extent to which objectives and outcomes are achieved, identifying areas for continuous improvement, and supporting data-driven decision making
• Provide evaluation support by facilitating the development of evaluation plans, matrices/questions, and frameworks through appropriate methodologies, including logic models, performance measurement frameworks, evaluation tools, data analysis and report writing to make recommendations that enhance program effectiveness and support continuous improvement
• Keep abreast of best practices in strategic planning, performance measurementevaluation, and continuous improvement, and work to build the capacity of the Department through knowledge exchange and developing learning tools to enhance the knowledge of internal staff
• Provide recommendations and advice with respect to risk management, quality assurance, business continuity, continuous improvement initiatives, and program changes which align with Departmental and client perspectives; recommend new ways to measure and share performance statistics that ensure metrics are utilized to enhance program delivery and service outcomes
• Demonstrates strong client management skills and the ability to work collaboratively to ensure projects are successful

What the role requires:

• Post-secondary education in Human Services, Planning, Public Administration, Public Service or a related field, combined with a minimum 5 years of relevant experience or an equivalent combination of education and/or experience
• Strong knowledge of strategic planning, performance measurement and evaluation methodologies including logic model, performance measurement framework and evaluation matrix development
• Experience in strategic and operational planning aligning to outcome development and
• creating performance measurement frameworks and knowledge of Key Performance Indicators (KPI) to ensure effective measurement relating to the administration of programs, services and processes
• Experience applying quality and continuous improvement approaches and facilitating quality improvement initiatives relating to the administration of programs, services and processes (e.g., Lean, Six Sigma, or evidence-based process improvement)
• A satisfactory Level 1 Criminal Record Check obtained directly from a police station (third-party background checks will not be accepted)

Skills/Abilities:

• Analytical and critical thinking skills
• Exceptional communication and facilitation skills, both oral and written
• Political awareness and sound judgment
• Proficiency in all Microsoft Office applications (Visio, Word, Excel, PowerPoint)
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Nice to have:

• Knowledge of statistical software (e.g., SPSS, R, Stata) and qualitative data analysis software (e.g., NVivo) is considered an asset
• Experience in program evaluation methods and practice, including statistical validity and reliability testing, sample size calculations, statistical power, etc. is considered an asset
• Credentialed Evaluator designation and Credentialed Strategic Planner designation considered an asset
• Experience in methodologies such as project management and change management is considered an asset

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan (effective start date)
• Optional enrolment into OMERS pension plan
• Accrue Vacation on a monthly basis up to 3 weeks per annum
• 3 Paid personal days and floating holidays (non-union)
• Flexible hours supporting your wellness and wellbeing (non-union)
• Annual performance review and merit increases based on performance (non-union/ where applicable)
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement (where applicable) and learning and development resources

Be bold. Think big. Join us.

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Assessment: There will be an assessment associated with this recruitment.

Interview:Ourrecruitmentprocesswill include video conference technology

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please [e-mail]

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.