Assessment Worker

Region of Peel; Brampton, Caledon, Mississauga; Hybrid; CAD 61,000 - 72,000; Full time

Benefits offered by this job

OMERS pension plan

Supportive leadership

Tuition reimbursement

Job summary

Region of Peel is hiring an Assessment Worker in a hybrid role based at 7120 Hurontario St., Mississauga. The incumbent provides front line service, assesses needs for financial and housing subsidies, and guides clients through program eligibility and applications.

You will use multiple systems (CBS, CMS, OCCMS) to process online applications, schedule appointments, and track follow-ups while upholding provincial standards and internal policies.

Qualifications

• High school diploma plus 1 year of related experience within Human Services.
• Satisfactory Vulnerable Sector Check.
• Excellent verbal and written communication skills.
• Interpersonal skills to deal effectively with a variety of individuals.
• Knowledge of MFIPPA, Ontario Works, ODSP, Day Nurseries, Social Housing Reform, Residential Tenancy and Human Rights Acts.
• Mathematical skills to determine monthly income and earnings.

Responsibilities

• Provide frontline customer service to clients and the public by phone, online, mail, and TTY.
• Assess client needs for financial, employment, housing and childcare subsidies.
• Prioritize immediate needs using a holistic approach for financial assistance and services.
• Assess pre-eligibility for subsidy programs using approved procedures and legislation.
• Explain criteria and complete applications for subsidy programs using applicable systems.
• Make referrals to internal and community resources and process required data.

Skills

Verbal communication

Written communication

Interpersonal skills

Assessment skills

Problem solving

Mathematical skills

Education

High school diploma

Tools

CBS

CMS

Social Assistance Technology

OCCMS

TTY

MS Office

Job description

Job Description

Assessment Worker

Human Services –Income and Social Supports

(4)Temporary Full Time - up to 12 months (Additional temporary vacancies may be filled through the same competition)

Salary Range: $61,104/year – $71,810/year (Hourly Range: $33.57/hr – $39.46/hr)

Work Mode: Hybrid

Location: 7120 Hurontario St., Mississauga

Hours of Work:35 hours per week

CUPE LOCAL966

Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.At Peel Region, we can create lasting impact, together.

Who we are:Income and Social Supports is the single point of access for a range of Human Services programs provided by Peel Region, and community-based agencies to help individuals or families cope with life challenges or events.Learn moreabout the supports we provide.

Our mandate is to help lift Peel residents out of poverty by supporting them to take steps towards employment, greater independence, and an improved quality of life.

The Role: As the Assessment Worker, you are the initial point of contact who provides front line customer service to all clients and public to the Assessment and Intake Reception Unit by telephone and online in accordance with legislation and our Regional Values. In this role, you will assess immediate client needs, complete application to determine pre-eligibility of Human Services subsidy programs, and provide referral and resources to internal and external services.

What you will do in this role:

• Provides primary access for Human Services clients and public on the phone, on line, mail and Teletypewriter
• Assess client needs for financial, employment, housing and childcare subsidy
• Employ a holistic approach to prioritize immediate needs for financial assistance, employment, children’s services or housing subsidy
• Utilizes comprehensive knowledge of legislation and approved procedures to assess pre-eligibility for assistance in all Human Services program areas
• Explains criteria and completes applications for all applicable subsidy programs on the applicable technology; such as Social Assistance Technology, Ontario Child Care Management System(OCCMS), Client Management System (CMS)
• Documents reason(s) for an applicant’s withdrawal of an application
• Makes referrals to other internal and community resources that may meet their needs and complete required computer processing
• Schedules appropriate appointments in Centralized Booking System (CBS) based on clients’ circumstances, such as medical restrictions or language barriers
• Uploads and process online applications for Ontario Works, Peel Access to Housing, and Childcare Subsidy
• Utilizes case management strategies to ensure timely follow-up and processing of caseload as per provincial standard
• Prepares statistical and administrative reports as required

What the role requires:

• A satisfactory Vulnerable Sector Check obtained directly from a police station (third-party background checks will not be accepted). Region of Peel does not reimburse costs.

• High school diploma, plus 1 year of related experience within Human Services
• Excellent verbal and written communication skills
• Interpersonal skills to deal effectively with a variety of individuals
• Excellent assessment and problem solving skills
• Knowledge of relevant legislation/policy/procedures including Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Ontario Works/Ontario Disability Support Program, Day Nurseries, Social Housing Reform, Residential Tenancy and Human Rights Acts

Skills/Abilities:

• Knowledge of all Human Services program areas
• Knowledge of Regional, municipal and community services
• Computer skills, including: CBS, CMS, Social Assistance Technology, OCCMS, TTY and MS Office
• Good organizational and time management skills with accuracy to ensure correct and efficient data entry
• Ability to exercise judgment to support good decision making in stressful situations
• Mathematical skills to determine monthly income and/or earnings were applicable
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Preference will be given to qualified candidates who are currently in the bargaining unit. This position is a bargaining unit position represented by CUPE Local 966. Continuous employment is not guaranteed and may be subject to layoffs as outlined in the Collective Agreement Article 15.

Perks @ Peel and why you will love working for us:

• % in lieu of benefits
• Automatic enrolment into OMERS pension plan (where applicable)
• Supportive leadership and a culture of respect and inclusion
• Access to tuition reimbursement (where applicable) and learning and development resources

Be bold. Think big. Join us.

Work Mode & Job Location: In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

Assessment: There will be an In-person Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview:Ourrecruitmentprocesswill include video conference technology

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please [e-mail]

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity that Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please [e-mail]

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it's imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.