Specialist, MMS

First American; Oakville; Hybrid; CAD 48,000 - 57,000; Full time

Benefits offered by this job

EFAP (Employee and Family Assistance)

Wellness Essentials

Group retirement savings with company

Paid holidays and generous paid time"

Hybrid work arrangements

Volunteer opportunities

Stock purchase plan

Job summary

FCT in Ontario is seeking an MMS Specialist to manage mortgage transactions with strong analytical and time management skills.

You will review loan documentation, collaborate with underwriters, operations, compliance, lenders, and brokers to keep files moving and meet deadlines. The role emphasizes risk awareness, excellent customer service, and the ability to propose improvements to streamline processes and enhance the client experience.

Qualifications

• Bachelor-level or equivalent experience in law, real estate, or mortgage preferred.
• Experience reviewing mortgage loan documentation for accuracy and compliance.
• Ability to collaborate with lenders, brokers, and internal teams to move files forward.

Responsibilities

• Apply analytical skills to assess loan documentation, underwriting, and closing processes.
• Propose practical solutions to streamline processes and improve client experience.
• Participate in designing, implementing and delivering training.
• Work with underwriting, operations, and compliance teams and external partners to progress mortgage files.

Skills

Analytical skills

Time management

Mortgage documentation

Customer service

Communication

Organization

Teamwork

Independent judgment

Problem solving

Education

Law Clerk background / Real Estate or Mortgage experience preferred

Job description

Company SummaryCome work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.Job SummaryWe are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.As an MMS Specialist, your role involves managing mortgage transactions efficiently by applying strong analytical and time management skill while reviewing mortgage loan documentation for accuracy. You will collaborate with both internal and external partners, address file deficiencies within specified deadlines, and adhere to risk management policies. Additionally, you will propose solutions to business challenges and escalate issues when needed to ensure smooth client transactions.HERE’S HOW YOU’LL CONTRIBUTE:Apply strong analytical skills to assess and resolve issues related to loan documentation, underwriting, and closing processes.Propose practical and effective solutions to streamline processes, enhance client experience, or reduce operational bottlenecks.Participate in the design, implementation and delivery of training.Work closely with internal teams (underwriting, operations, compliance) and external partners (lenders, brokers, clients) to facilitate the progress of mortgage files.Effectively manage service levels, even during peak periods, and ensure that both customer satisfaction and operational efficiency are maintained.Address and resolve all customer inquiries, in a professional and efficient manner, always responding to the customer’s needs ensuring a positive customer experience.Ensure compliance with company policies, industry regulations, and risk management. protocols throughout the mortgage process by keeping current with required training.HERE’S WHAT YOU’LL BRING:Law Clerk, Real Estate or Mortgage experience is preferred.Strong customer service skills with a focus on building relationships, ownership and engagement.Excellent communication, organization and time management skillsThorough, accurate and focused in a high paced environment producing high quality work.Team player who can work with minimal supervision.Ability to exercise sound independent judgment in a wide range of situations and exhibit creative thinking and problem solving.Total Direct Compensation:47,720 - 57,330Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)HERE’S WHAT SETS US APART:Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness EssentialsGroup retirement savings plan with company matchPaid holidays and generous paid time offHybrid work arrangementsPaid volunteer opportunities and charitable donation matchingEmployee recognition programs that include referral incentivesPotential for performance-based incentivesThe opportunity to participate in our stock purchase planAnd more!As per terms of the employment agreementFor over a decade, FCT has been certified by the Great Place to Work Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.Thank you for considering FCT. We look forward to meeting you.We may use AI assisted tools to help screen or assess applications; however, all hiring decisions include human review.In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.