Specialist, Licensing

Element Fleet Management; Ontario; On-site; CAD 54,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Licensing Specialist, where your expertise in Canadian Licensing regulations will help clients stay compliant and on the road. In this dynamic role, you'll be responsible for processing vehicle registrations, handling billing tasks, and ensuring excellent customer service. Collaborate with a dedicated team to deliver exceptional client experiences while thriving in a culture that values innovation and accountability. With competitive compensation and comprehensive benefits, this position offers an exciting opportunity to make a real difference in the fleet management industry.

Benefits

Comprehensive health and welfare benefits

Paid time-off programs

Culture of innovation and empowerment

Qualifications

• 2-3 years of customer service experience preferred.
• Comprehensive understanding of Canadian Licensing regulations is an asset.

Responsibilities

• Process and renew vehicle registrations and respond to inquiries.
• Serve as Licensing Subject Matter Expert and assist the Commercial team.

Skills

Customer Service

Organizational Skills

Teamwork

Problem Solving

Education

Bachelor's Degree in Business

Tools

Service Cloud

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Licensing Specialist to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products, services, and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• Someone with a comprehensive understanding of Canadian Licensing regulations and requirements?
• Customer centric and a team player?

As the Licensing Specialist, you will ensure that our clients are on the road and always compliant. The Licensing Specialist is responsible for processing and renewing vehicle registrations as well as responding to incoming inquiries and requests including billing related tasks relevant to the Licensing team. A successful candidate works well in a team environment, is confident in a fast-paced environment, and demonstrates exceptional organizational and people skills while maintaining a high level of customer satisfaction.

A Day in the Life

• Complete Licensing projects – lease assignments and assumptions, name changes, sale lease back, amalgamations, provincial registration number creation, joint ventures
• Ensure deliverables are completed to satisfy the monthly requirements within benchmarks
• Execute incoming Service Cloud requests, ensuring accurate, detailed, and on-time responses
• Process billing for all Licensing related tasks
• Ensure all billing is received and processed prior to billing cutoff for the month in question
• Serve as Licensing Subject Matter Expert, assisting the Commercial team as needed
• Act as the point of contact to communicate and resolve issues with other teams
• Assist the team to complete daily tasks during seasonal highs and vacation periods

Requirements

• Bachelor’s degree in business or related field
• Comprehensive understanding of Canadian Licensing regulations and requirements is an asset
• Bilingual preferred, but not required
• Fleet industry experience is an asset
• 2 – 3 years of customer service experience preferred

The hiring base salary range for this position is $54,400 to $74,800 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness (for qualified roles)
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays) (for qualified roles)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status, or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [e-mail] or call [phone].