Specialist, Customer Service Representative

RXO; Burnaby; On-site; CAD 50,000 - 61,000; Full time

Benefits offered by this job

Medical benefits

Pension plan

Disability insurance

EFAP

Paid time off

Job summary

RXO is seeking a Specialist, Customer Service Representative in Burnaby, Canada to advocate for customers and ensure top‑tier service levels. The role involves analyzing orders, updating profiles, and coordinating with service partners to meet agreed expectations.

The position requires at least 1 year in transportation or customer service, with a bachelor's degree preferred and strong communication, organization, and teamwork skills to drive customer satisfaction.

Qualifications

• Minimum 1 year of experience in transportation or customer service.
• Bachelor's degree is preferred.
• 2 years of experience in a call center environment.
• Excellent verbal and written communication skills.
• Strong organizational and investigative skills.
• Ability to work independently or in a team.

Responsibilities

• Act as an advocate and champion of the customer to fulfill, meet and exceed their expectations.
• Analyze incoming orders to determine if the team can handle the order under quoted constraints of customer agreement, and offer alternatives if necessary.
• Maintain, update and utilize account profiles to ensure that the requirements are documented and an accurate representation of the customer’s service expectations, processes and measurements.
• Establish a plan to align service partners for success.

Skills

Customer service

Order analysis

Communication

Team collaboration

Education

Bachelor's degree

Job description

Accelerate your career at RXORXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.Compensation for this role is 55,000 The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.At RXO, exceptional customer service is at the heart of our success. As the Specialist, Customer Service Representative, you’ll work to ensure our internal and external customers receive the highest level of service from RXO. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.What your day-to-day will look like:Act as an advocate and champion of the customer to fulfill, meet and exceed their expectationsAnalyze incoming orders to determine if the team can handle the order under quoted constraints of customer agreement, and offer alternatives if necessaryMaintain, update and utilize account profiles to ensure that the requirements are documented and an accurate representation of the customer’s service expectations, processes and measurementsEstablish a plan to align service partners for successAt a minimum, you’ll need:1 year of experience in transportation or customer serviceIt’d be great if you also have:Bachelor's degree2 years of experience in a call center environmentAbility to work independently, with little or no supervision and/or in a team environmentExcellent verbal and written communication skillsPositive, can-do attitude to achieve goalsExcellent interpersonal and communication skills to effectively interact with internal and external customers, law enforcement, claims adjusters, etc., and to influence business/function leadersStrong organizational and investigative skillsDoes this sound like you? Check out what else RXO has to offer.Why Join Us:Our BenefitsSupplemental medical, dental, and vision plans to keep you at peak performancePension plan with an employer matching contributionCompany-paid disability and life insuranceMental health resources and Employee & Family Assistance Program (EFAP)Career and Leadership Development ProgramsPaid time off, company holidays, and volunteer daysOur CultureOur values are the key to our unique culture and our ability to deliver for everyone we serve.We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.The Next StepReady to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.