Specialist, Capacity Access and Flow

Ontario Health | Santé Ontario; London; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Ontario Health is seeking a Specialist in Capacity, Access, and Flow to enhance patient outcomes across various healthcare settings. The ideal candidate will support project management, analyze health system data, and collaborate closely with stakeholders to improve access and quality in the healthcare system. A commitment to excellence and the ability to thrive in a dynamic environment are essential for success in this role.

Benefits

Fully paid medical, dental, and vision coverage

Defined benefit pension plan

Three weeks’ vacation starting

Career development opportunities

Qualifications

• 3-5 years healthcare experience, preferred in hospitals.
• Knowledge of Ontario healthcare dynamics.
• Experience with quality improvement initiatives.

Responsibilities

• Support development of healthcare funding plans.
• Monitor emerging community issues.
• Lead quality improvement activities.

Skills

Planning methodologies

Analytical skills

Excellent communication

Financial competence

Education

Post-secondary education in health administration or equivalent

Tools

Microsoft PowerPoint

Microsoft Excel

Job description

Specialist, Capacity Access and Flow

Apply locations

London, ON; Waterloo, ON; Hamilton, ON; Windsor, ON

Time type

Full time

Posted on

Posted Yesterday

Time left to apply

End Date: June 12, 2025 (14 days left to apply)

Job requisition id

R108961

Pour obtenir une traduction en français de l’offre d’emploi suivante, veuillez envoyer un courriel à [e-mail]. Les demandes seront traitées dans un délai de trois jours ouvrables et la période de dépôt des demandes sera prolongée de trois jours.

To obtain a French translation of the following job posting, please email [e-mail]. Requests will be addressed within three business days, and the application window will be extended by three business days.

At Ontario Health, we are committed to developing a strong organizational culture that connects and inspires all team members across the province. Our vision is to be a leader in health and wellness for all. Our mission is to connect the health system to drive improved and equitable health outcomes, experiences, and value. Our five values are: integrity, inspiration, tenacity, humility, and care.

What Ontario Health offers:

• Fully paid medical, dental, and vision coverage from your first day
• A health care spending or wellness spending account
• A premium defined benefit pension plan
• Three personal days and two float days annually
• Three weeks’ vacation to start (increasing to four weeks after two years)
• Career development opportunities
• A collaborative, values-based team culture
• A wellness program
• A hybrid working model
• Participation in Communities of Inclusion

Want to make a difference in your career? Consider this opportunity.

Reporting to the Director, Capacity Access and Flow

Join Ontario Health West as a Specialist in Capacity, Access, and Flow (CAF), where you’ll play a key role in advancing hospital-based programs such as Surgery, Diagnostic Imaging, Emergency Departments, and hospital flow. This regional role supports complex planning projects and system-wide initiatives that improve access, quality, and patient outcomes across the West Region.

Here is what you will be doing:

• Support the development of healthcare system funding plans and manage project plans and budgets for planning and integration activities.
• Monitor and respond to emerging community issues using predictive models and stakeholder input.
• Lead quality improvement activities and monitor implementation across CAF initiatives.
• Analyze local health system data to identify service gaps and inform planning priorities.
• Promote evidence-based planning and develop methodologies in health planning.
• Facilitate stakeholder consultations, assess the impact of planning decisions, and build consensus for action.
• Collaborate with Lead-level staff to manage regional initiatives and ensure alignment with Ontario Health – West priorities.
• Ensure compliance with the Occupational Health and Safety Act and promote a culture of safety and psychological well-being.
• Support adherence to health service accountability agreements and coordinate initiatives to enhance quality and patient safety.

Here is what you will need to be successful:

Education and Experience

• Post-secondary education in health administration, health planning, business administration, or an equivalent combination of education and experience in a healthcare environment.
• 3-5 years of experience working in a healthcare setting; hospital experience preferred but not required.
• Proven experience with Microsoft applications such as PowerPoint, Excel, and other emerging applications.

Knowledge and Skills:

• Good knowledge of and ability to apply multiple planning and analysis methodologies and make effective recommendations.
• Understanding of current and evolving dynamics of the Ontario healthcare system and issues.
• Experience with hospital environment and policies is an asset.
• Understanding and experience with embedding quality improvement initiatives.
• Financial competence.
• Excellent communication and interpersonal skills to work effectively with staff and liaise with colleagues and contacts across Ontario Health and the Ministry.
• Highly organized with the ability to thrive in a fast-paced environment with multiple priorities.
• Uses information to make informed decisions, exercises judgment, and provides advice.
• Strong written and verbal communication skills, including presenting and discussing financial management and funding information.
• Attention to detail, integrity, professionalism, and understanding of financial controls.
• Analytical and problem-solving skills.

#LI-hybrid

#LI-ND1

Location: Windsor, Hamilton, Waterloo, London, Ontario (currently hybrid; subject to change)

Employment Type: Permanent Full time

Contract Length: N/A

Salary Band: Band 4

External Application Deadline: June 11, 2025

All applicants must be residents of Ontario.

Ontario Health encourages applications from diverse communities and provides accommodations for applicants with disabilities.