Specialist, Bilingual Partner Development and Outreach – Ottawa

Up With Women; Ottawa; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health Plan

Health Spending Account

Group Insurance (Life / Dep Life / AD&

Peace of Mind plan (prescription drugs

Birthday off

Coaching resources

Psycho-social resources

Job summary

Up With Women in Ottawa is seeking a Bilingual Partner Development and Outreach Specialist to expand program enrollment and build strong community partnerships. You will identify stakeholders, manage partner relationships, deliver engaging presentations, and help grow referral pipelines while aligning with our strategic plan.

Based in Ottawa, you will work with diverse communities, implement outreach campaigns, and monitor program processes to ensure high-quality service.

Qualifications

• 4+ years of successful value/benefit propagation, relationships building or community reach-out experience.
• Experience with the prospecting process and the sales/partner development cycle.
• Strong expertise in client and community service with an orientation toward innovation and collaboration.
• Communication skills: You have exceptional oral and written skills and can work in English and French.

Responsibilities

• Develop and maintain new and existing partnerships with community agencies, career development organizations, transitional living centres, shelters, drop-in centres, immigrant and health programs and centres and any other community service organizations whose clients can benefit from the services of Up With Women/ Exponenti’él­es.
• Seek out new relationships by creating appointments and opportunities through cold calling, email campaigns, social media tools, and other prospecting techniques.
• Execute creative follow-up efforts that result in maintaining and establishing trusting meaningful relationships.
• Develop, organize, and lead a partnership development plan that will create and maintain partnerships with community organizations that will mutually support the needs of the communities we serve.
• Deliver informative and engaging presentations to community partners, and prospective clients virtually and/or in person and build ongoing relationships with community partner agencies and their staff.
• Network and represent to improve the presence and reputation of UWW/EXP.
• Assist the UWW/EXP teams in spreading brand awareness through organizing and participating in lead generation activity including program events, job fairs, community education efforts, and marketing campaigns, and others as required.
• Plan, organize and help secure guest speakers for presentations.
• Deliver key program activities, including client outreach and recruitment.
• Monitor implementation of program processes and policies for the purposes of high-quality service delivery and continuous quality improvement
• Maintain partner records in Salesforce, including creation of new partners and all required information, and entry of all communications, including presentations, phone calls, emails, etc.
• Conduct regular data reviews, ensuring completeness and accuracy of data entered regarding key metrics
• Run reports as needed regarding key performance indicators and outcomes.
• Facilitate positive relations within the program team, with other departments within UWW/EXP, and with stakeholders at large.
• Support the program teams in understanding the outcomes of partner development and outreach activities for the purpose of program planning.
• Support the management team to effectively resolve issues and respond to sensitive inquiries and concerns from referral partners.
• Develop and maintain a deep understanding of UWW/EXP’s suite of services and value proposition to engage new and existing participants to UWW/EXP coaching program.
• Other duties assigned as required.

Skills

Relationship building

Outreach and partnerships

Communication skills

Sales/partner development

CRM: Salesforce

Microsoft Office

Project management

French and English bilingual

Tools

Salesforce CRM

Planner

Microsoft Office Suite

Job description

WHO WE ARE

Up With Women / Exponenti’él­es “UWW/EXP” is a national charity dedicated to helping women and gender diverse individuals experiencing low income build a sustainable pathway out of poverty and realize their full potential. Currently serving in 5 provinces (British Columbia, Alberta, Ontario, Quebec and Nova Scotia) and growing, UWW/EXP is committed to serving our clients in the official language of their choice, anywhere within our service areas.

WHAT WE CAN OFFER

We are a team of passionate, innovative professionals, many with lived experience of the intersecting issues of poverty. We are flexible, pro-parent, pro-mental health, and pro-human. Together, we take pride in cultivating a thriving and enjoyable workplace that values diversity, equity, and inclusion. Click here to hear directly from our employees about what it’s like to work with us.

Benefits: Health Plan (Paramedical and Dental), Health Spending Account, group insurance (Life, Dependent Life, AD&D), Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.), birthday off, internal psycho-social resources, access to one on one coaching as available, and a positive and innovative office culture grounded in our core values of humanity, integrity, humor and purpose.

WHO YOU ARE

Reporting to the Manager, Outreach and Partnership Development, the Bilingual Partner Development and Outreach Specialist – Ottawa is responsible for achieving client recruitment and enrollment goals for UWW/EXP’ programs and services.

The Bilingual Partner Development and Outreach Specialist- Ottawa will build and maintain trusting meaningful relationships with community partners to generate program applicants who are committed to taking steps toward a meaningful career via UWW/EXP’ programs. You will be accountable for meeting partner development and outreach targets and growing our program opportunities to align with our strategic plan.

You are comfortable connecting with people from various backgrounds that align with the strategic UWW/EXP’s community outreach plan. You will be responsible for identifying, prioritizing, and developing relationships with stakeholders within the community to cultivate participant applicant pipelines, relevant referrals and opportunities.

You are based in Ottawa, Ontario

WHAT YOU WILL DO

Partnership Development

• Develop and maintain new and existing partnerships with community agencies, career development organizations, transitional living centres, shelters, drop-in centres, immigrant and health programs and centres and any other community service organizations whose clients can benefit from the services of Up With Women/ Exponenti’él­es.
• Seek out new relationships by creating appointments and opportunities through cold calling, email campaigns, social media tools, and other prospecting techniques.
• Execute creative follow-up efforts that result in maintaining and establishing trusting meaningful relationships.
• Develop, organize, and lead a partnership development plan that will create and maintain partnerships with community organizations that will mutually support the needs of the communities we serve.
• Deliver informative and engaging presentations to community partners, and prospective clients virtually and/or in person and build ongoing relationships with community partner agencies and their staff.
• Network and represent to improve the presence and reputation of UWW/EXP.
• Assist the UWW/EXP teams in spreading brand awareness through organizing and participating in lead generation activity including program events, job fairs, community education efforts, and marketing campaigns, and others as required.
• Plan, organize and help secure guest speakers for presentations.
• Deliver key program activities, including client outreach and recruitment.
• Monitor implementation of program processes and policies for the purposes of high-quality service delivery and continuous quality improvement
• Maintain partner records in Salesforce, including creation of new partners and all required information, and entry of all communications, including presentations, phone calls, emails, etc.
• Conduct regular data reviews, ensuring completeness and accuracy of data entered regarding key metrics
• Run reports as needed regarding key performance indicators and outcomes.
• Facilitate positive relations within the program team, with other departments within UWW/EXP, and with stakeholders at large.
• Support the program teams in understanding the outcomes of partner development and outreach activities for the purpose of program planning.
• Support the management team to effectively resolve issues and respond to sensitive inquiries and concerns from referral partners.
• Develop and maintain a deep understanding of UWW/EXP’s suite of services and value proposition to engage new and existing participants to UWW/EXP coaching program.

Other duties assigned as required.

WHAT YOU OFFER

Required:

• 4+ years of successful value/benefit propagation, relationships building or community reach-out experience and a proven track record.
• Results-driven and demonstrated ability to meet performance targets by deadlines and critical time periods.
• Experience with the prospecting process and the sales/partner development cycle.
• Strong expertise in client and community service with an orientation toward innovation and collaboration.
• Communication skills: You have exceptional oral and written skills. You are comfortable in face-to-face and virtual meetings, communicating by telephone, in-person, or email to answer inquiries and coordinate details. You can foster and nurture internal and external relationships with participants, colleagues, funders, community and employer partners, and other stakeholders.
• Highly motivated, self-driven, result-oriented, strategic, logical, and methodical thinker.
• Ability to work independently and as part of a team.
• Innovative, adaptable, and self-motivated with demonstrated ability to work independently and manage own workload and time.
• Demonstrable ability to exhibit a high level of sensitivity, relatability, and emotional intelligence. You understand the socio-economic and mental health barriers faced by persons of all backgrounds. You have an understanding of the relevant experiences of diverse community members, including new Canadians, people with disabilities, LGBTQ, low-income, and racialized groups.
• Must be able to inspire loyalty and trust with internal and external contacts.
• Proficiency with Microsoft Office, Salesforce (or other CRM) and Planner (or other project management software) and the ability to easily learn new tools that enhance efficiency and effectiveness.
• Previous experience, exposure, or understanding of social services, or a related discipline.
• Perfectly Bilingual, French and English (both written and spoken)
• Must possess a personal vehicle and a valid driver's licence.

Preferred

• Lived experience of poverty and intersecting barriers is an asset.