Special Services Associate Full Time - 7102 Thunder Bay

The Home Depot; Northwestern Ontario; On-site; CAD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Profit sharing

Stock purchase plan

Paid training

Tuition reimbursement

Job summary

The Home Depot Canada is seeking a Service Desk Associate to manage Customer Order Management (COM) orders from initiation to completion, ensuring customers receive the requested products and services promptly.

You will liaise with the Project Support Centre, designers, vendors and installers, resolving issues efficiently to guarantee a positive customer experience. This is a full-time role in Northwestern Ontario with competitive benefits.

Qualifications

• Customer service experience required or preferred.
• Familiarity with order processing and service workflows.
• Good communication and problem-solving abilities.

Responsibilities

• Process and track COM orders from start to finish.
• Coordinate with Centre, designers, vendors and installers to fulfill orders.
• Resolve issues promptly to ensure customer satisfaction.

Skills

Customer service

Order management

Communication

Problem solving

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.

Position Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement

The pay range for this position is between $20.10 - $21.85

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.