Customer Service Associate Part Time - 7226 Parry Sound

The Home Depot; Central Ontario; On-site; CAD 57,308,000 - 62,323,000; Full time

Benefits offered by this job

Health & Dental

Profit sharing

Training & development

Tuition reimbursement

Job summary

The Home Depot Canada is seeking a Service Desk Associate to guide customers through order management from start to finish, ensuring timely and accurate fulfillment of requests. You will liaise with the Project Support Centre, design professionals, and suppliers to coordinate deliveries and resolve any issues efficiently.

The role emphasizes customer service, clear communication, and proactive problem solving, with full-time benefits and opportunities for growth within the company.

Qualifications

• Experience in customer-facing roles and order management is preferred.
• Strong communication and interpersonal skills.
• Ability to coordinate with multiple teams to fulfill orders.
• Proactive problem solving to resolve customer issues.

Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner.
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents.
• Resolve issues, assess customer needs, and coordinate all order-related activities with partners in a timely and professional manner.

Skills

Customer service

Communication

Coordination

Problem solving

Job description

Pay Range: $20.00 - $21.75

At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied to business performance; Deferred Profit-Sharing Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your efforts and supporting your growth with us.

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Service Desk associates are responsible for following through on all Customer Order Management (COM) orders from beginning to end and until the customer is satisfied including but not limited to special order, install and website orders.

Position Responsibilities

• Ensure customers receive products and services requested in a timely and accurate manner
• Act as a liaison between customers, Project Support Centre, Kitchen Designers, Home Depot Associates, vendors, installers and third party agents
• Resolve issues, assess customer needs, coordinate all order related activities in partnership with the Project Support Centre, delivery companies, vendors and service providers in a timely and professional manner.

What sets us apart?

• Health and Dental Benefits for Full Time associates
• Profit Sharing and Stock Purchase Plan
• Paid Training & Career Development
• Tuition Reimbursement

In our commitment to efficiency, consistency, and a fair hiring experience for all candidates, The Home Depot Canada uses Artificial Intelligence (AI) technology to assist with the screening and assessment of applicants for this position. This technology is used to quickly and consistently identify candidates whose skills and experience are the strongest match for the role. Our process is designed to ensure human oversight is maintained throughout the selection process.