Special Patient Program Lead

Medavie; Dartmouth; Hybrid; CAD 90,000 - 110,000; Full time

Job summary

Medavie in Nova Scotia seeks a Special Patient Program Lead to oversee enrolments, care plans, and program performance. You will coordinate with EHS teams, physicians, patients and families to ensure timely, person-centred care and compliant processes.

The role requires strong leadership, analytical skills, confidentiality, and proficiency with MS Office. You will work with multiple divisions, manage data, and contribute to safety initiatives across the province.

Qualifications

• Regulated healthcare professional within Nova Scotia required.
• Paramedic or Registered Nurse preferred.
• Experience with public speaking is an asset.
• Familiarity with confidential information is an asset.
• Experience with computer applications is required.

Responsibilities

• Review, develop, implement, and manage SPP enrolments and care plans.
• Review enrolment requests including approvals/denials.
• Develop, revise, and maintain clinical and operational care plans.
• Analyze call and patient data to identify opportunities for care plan enhancements.
• Collaborate with healthcare providers, EHS Clinical Teams, EMC leadership, and external partners to ensure care plans are accurate, complete, and responsive to patient needs.
• Support program reporting and monitoring enrolment trends and outcomes.
• Act as a key liaison for internal and external partners regarding SPP activities and initiatives.
• Provide education, guidance, and support related to the SPP for internal staff and external partners.
• Work directly with ground operations and the Medical Communications Centre to identify patients requiring response plans and develop appropriate plans.
• Participate in committees, working groups, and program-related initiatives.
• Keep leadership informed of program activities, issues, risks, and opportunities.
• Oversee administrative and operational functions to support effective delivery of the SPP.
• Maintain enrolment records and track patients through the care plan lifecycle.
• Enter, update, validate, and maintain program data and documentation.

Skills

Leadership

Analytical

Organizational skills

Independent work

Confidentiality

Communication

Medical terminology

CPGs knowledge

EMC policies

Time management

Customer service

Collaboration

Discretion

Stakeholder engagement

Interpersonal skills

Policy adherence

Education

Regulated Healthcare Professional within Nova Scotia

Paramedic or Registered Nurse preferred

Tools

MS Word

MS PowerPoint

MS Excel

MS Access

Job description

Reporting to the Manager of Interprofessional Practice & Learning, the Special Patient Program (SPP) Lead shall be responsible for oversight of the EHS SPP, supporting the promotion of safe and effective person-centred care. The incumbent will be responsible for, but not limited to, processing, amending and approving SPP applications, promoting the program within and outside of EMCI, overseeing revisions to the SPP process, developing care plans, and collaborating with patients, families, and healthcare providers. The SPP Lead shall work in close collaboration with Interprofessional Practice & Learning, Risk and Patient Safety, and Operations Divisions to ensure the success and sustainability of the SPP. The incumbent will work directly with ground operations, the Medical Communications Centre, EHS physicians, Nova Scotia Health, and other partners to proactively identify patients requiring care and/or response plans and develop appropriate plans accordingly. The SPP Lead will also collaborate with EHS physicians to identify the need for, and development of, care plans. The SPP Lead must have good organizational and computer skills and are able to work on their own with little supervision. As an employee of EMC, the SPP Lead will be accountable to our patients and coworkers by participating in and supporting all safety related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace. **Though the position is listed as being in Dartmouth, it may be possible to work from anywhere within the province.****Duties and Responsibilities** **Special Patient Program Care Plan Coordination and Management**Responsible for the review, development, implementation, and ongoing management of SPP enrolments and care plans. This includes, but is not limited to:* Reviewing and processing enrolment requests, including approvals and denials.* Developing, revising, and maintaining clinical and operational care plans.* Analyzing call and patient data to identify opportunities for care plan* enhancements.* Collaborating with healthcare providers, EHS Clinical Teams, EMC leadership, and external partners to ensure care plans are accurate, complete, and responsive to patient needs.* Supporting program reporting and monitoring enrolment trends and outcomes.**Communication, Collaboration and Education**Act as a key liaison for internal and external partners regarding SPP activities and initiatives. This includes, but is not limited to:* Communicating with healthcare providers, patients, families, partner organizations, and EMC teams.* Providing education, guidance, and support related to the SPP for internal staff.* Providing education, outreach, guidance and support related to the SPP for external partners and communities.* Collaborating with EHS physicians, Nova Scotia Health, and other partners on complex care planning.* Working directly with ground operations and the Medical Communications Centre to proactively identify patients requiring response plans and developing appropriate plans.* Participating in committees, working groups, and program-related initiatives.* Keeping leadership informed of program activities, issues, risks, and opportunities.**Program Administration and Operational Support**Oversee and coordinate the administrative and operational functions required to support the effective delivery of the SPP. This includes, but is not limited to:* Providing direction and guidance to the SPP Administrator.* Maintaining accurate enrolment records and tracking patients through the care plan lifecycle.* Entering, updating, validating, and maintaining program data and documentation.* Developing, maintaining, and updating program processes, procedures, work* instructions, and related documentation to support consistent program delivery.* Monitoring inventory levels and coordinating the ordering of required program materials in a timely manner.* Performing and overseeing program administration functions, including coverage during employee absences. This work includes: + Preparing and distributing correspondence, mailings, and program materials. + Maintaining organized electronic records and shared filing systems, ensuring they are up to date, clearly titled and free of unnecessary documents. + Supporting operational efficiencies and ensuring administrative practices align with established program processes and standards. + Assisting in the creation and dissemination of faxes and mailouts, which includes template completion, printing, packaging, mailing and faxing of material.**QUALIFICATIONS AND REQUIREMENTS** ***Education / Experience:**** Regulated Healthcare Professional within Nova Scotia required; Paramedic or Registered Nurse preferred* Experience working in a healthcare setting and with sensitive information is required* Computer applications experience is required* Previous quality assurance experience is an asset* Experience with public speaking is an asset* Familiarity in working with confidential information is an asset* Participation in committees and/or working groups is an asset* Working as part of a collaborative care team involving multiple disciplines is an asset ***Knowledge & Skills:**** Leadership skills* Strong analytical, problem solving and organizational abilities are required* Demonstrated ability to work independently and with others to achieve program goals* Able to maintain a positive, supportive and inclusive attitude* Understanding of medical terminology is required* Ability to handle confidential and sensitive issues with tact and discretion* Understanding of the EHS CPGs, protocols, and policies is a strong asset* Understanding of EMC policies and directives is a strong asset* Proficiency in the use of computers and information systems, including Microsoft Office applications, particularly MS Word, PowerPoint and Excel is required. Familiarity with using Access or other databases is an asset.* Exercises a significant degree of discretion in the decision-making process.* Engages team members in decision-making and for collaborative solutions.* Proficient time management skills to meet deadlines* Exemplary customer service and communication abilities, including written, oral, and presentation skills are required* Strong interpersonal skills to build good working relationships with internal and external partners* Candidates must recognize their own personal development requirements and demonstrate tangible efforts to continuously improve