Spare Customer Service Unit Clerk

Ontario Northland; Englehart; On-site; Full time

Job summary

Ontario Northland is looking for a Spare Customer Service Unit Worker to provide relief in Englehart. This role involves maintaining timely records, assisting in operations, and ensuring effective communication between teams. Candidates require a high school diploma, with strong interpersonal and organizational skills, and must be available for shifts. Benefits include competitive pay, a stable working environment, and opportunities for career advancement.

Benefits

Competitive salary

Excellent benefit package

Defined benefit pension plan

Qualifications

• Valid Ontario G driver’s license required.
• Must have cleaning and clerical experience.
• Railway experience is an asset.

Responsibilities

• Maintain railcar event records accurately.
• Call train crew employees and track mileage.
• Perform janitorial duties and maintain records.

Skills

Interpersonal skills

Organizing skills

Time management skills

Communication skills

Education

Secondary School Diploma (OSSD) or GED

Tools

RMI system

Job description

POSITION: Spare Customer Service Unit/ Crew Management Centre/ Terminal Support Worker
REPORTS TO: Customer Service Supervisor
DEPARTMENT: Rail Transportation
LOCATION: Englehart
REFERENCE: 100-84-26
RATE OF PAY: Starting at $22.72/ hr.

WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services.

ACCOUNTABILITY STATEMENT:
Under direction of the Customer Service Supervisor, the spare will provide relief as needed to the Customer Service Unit, Crew Management Centre, Terminal Support Workers in Englehart and provide out of terminal coverage.

MAJOR DUTIES/ RESPONSIBILITIES:
• Maintain timely accurate railcar event records in the RMI system (including received and delivered interchanges, placements, releases, pulls, delays, holds, rejects, bad orders, arrivals and departures) through various methods of communicating with other internal departments, local customers and interchanging railroads
• Provide operating crew with switching requirements (for local customers/mechanical bad order repairs and releases)
• Ensure the communication of timely and accurate yard inventory through communication with yard operating crews and by conducting an occasional audit of the yard (yard check) and participate in group reviews for improvement
• Assist in the formalizing of processes, communication methods and paths particular to the Englehart operations and other terminals
• Provides relief for the Crew Management Centre, Customer Service Unit and Terminal Support Worker in Englehart and out of terminal coverage as required
• Responsible for calling all train crew employees on the system including Freight and Passenger Trains, all Yard Assignments, Recrew, Rescue, Work Trains and away from home crew calling
• Tracks and records train crew employee mileage
• Responsible for tracking Work/Rest hours of duty
• Advertising and awarding temporary/permanent train crew job vacancies
• Maintains crew calling books manually/electronically
• Provides information to individual train crew employees by telephone, fax, electronic format
• Staff record keeping
• Cleans and scales cars
• Performs janitorial duties and maintains car cleaning records
• Performs other related duties as required

REQUIREMENTS:
• Secondary School Diploma (OSSD) or General Educational Diploma (GED)
• Valid Ontario G driver’s license
• Must be able to travel
• Cleaning experience
• Clerical experience
• Must have a sound working knowledge of computers with strong keyboarding skills
• Excellent interpersonal, oral and written communication skills, as well as, organizing and time management skills.
• Ability to meet strict deadlines
• Available for shift work
• Committed to Company Health and Safety
• Railway experience would be an asset

BACKGROUND INVESTIGATION: The successful candidate will need to pass the following clearances: criminal record check, employment references and education verification.

CLOSING DATE: June 23, 2025, no later than 11:59 p.m. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Qualified individuals are invited to apply in writing with a current covering letter and resume (provided in one document), stating reference name and number. Visit our career website to apply: https://www.ontarionorthland.ca/en/careers

At Ontario Northland, we are committed to employment equity. We value the unique skills and experiences each person brings to Ontario Northland and invite all interested individuals to apply and encourage applications from Indigenous peoples, racialized persons, women, persons with disabilities, and persons who identify as 2SLGBTQIA+.
Ontario Northland will provide accommodation to ensure barrier-free employment in accordance with the Canadian Human Rights Act and the Accessibility for Ontarians with Disabilities Act. You can request accommodation at any stage of the hiring process. If you require an accommodation, please contact Human Resources.

Les offres d'emploi sont également disponibles en français. Visitez notre site Web sur les carrières ou appelez le 1-800-363-7512, poste 394 pour plus de renseignements