Assistant Spa Manager

Wickaninnish Inn Ltd.; Tofino; On-site; CAD 52,000 - 64,000; Full time

Job summary

Wickaninnish Inn Ltd. is seeking an Assistant Spa Manager for the Ancient Cedars Spa on the West Coast. You will lead a luxury spa team, ensuring service excellence and adherence to Relais & Châteaux, Forbes, and AAA standards while managing daily operations and guest satisfaction.

The role requires 2+ years in luxury spa leadership, 1000 hours massage education, and strong budgeting skills. The position includes evenings, weekends, and holiday shifts in a premier Canadian resort.

Qualifications

• Minimum 1000 hours massage education required.
• Minimum 2 years of management experience in a high-end luxury facility is necessary.
• Strong leadership and mentoring capabilities are essential.
• Proven track record in delivering guest service at Relais & Châteaux, Forbes and AAA standards.
• Comfort with budgeting, cost management and financial statements.

Responsibilities

• Ensure efficient and personalized guest service meeting Relais & Chateaux, Forbes & AAA standards.
• Lead by example as a proactive member of the spa leadership team.
• Act as Spa Manager in their absence and oversee junior team members.
• Maintain cleanliness and physical condition of Ancient Cedars Spa, including space and equipment.
• Assist in HR tasks: scheduling, training, payroll, and performance reviews.
• Support strategies to achieve monthly spa budget and financial targets.

Skills

Interpersonal skills

Verbal communication

Written communication

Leadership

Budgeting

Cost control

Problem solving

Guest service

HR admin

Multitasking

Spa software

Education

Massage practitioner hours

Tools

SpaSoft

Maestro

Microsoft Word

Excel

Job description

Join our Spa Team as an Assistant Spa Manager where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

The Ancient Cedars Spa is our haven of relaxation and well-being, a dedicated space for our guests to unwind and soak in the untouched beauty of the West Coast. Our outstanding Spa team has garnered a reputation of service excellence and has been internationally recognized and awarded. With treatments inspired by the rainforest and coast, our practitioners, estheticians, coordinators and attendants work together to provide personalized service and create a relaxing environment for our guests.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

As an Assistant Spa Manager you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Be true to the mission statements of the Inn. Constantly ensure that the standards of Relais & Chateaux, the Forbes standards and Wickaninnish service philosophies are followed.
• Lead by example and be a pro-active member of the Ancient Cedars Spa Leadership Team.
• Assist the Spa Manager as they are responsible and accountable for the actions of Ancient Cedars Spa team members; act as the Spa Manager when they are not there and be a “hands on manager” assisting the team as they strive to meet and exceed guest expectations.
• Create a positive atmosphere for learning and development for the Ancient Cedars Spa team members.
• Be responsible for the overall cleanliness and physical condition of Ancient Cedars Spa, including, but not limited to, working space, storage space, and equipment.
• Be the contact person for guests who may require immediate assistance, and/or follow up with guest concerns as necessary.
• Assist in administering Human Resources related tasks within the department, including, but not limited to, scheduling, training, submitting payroll, performance management, reviews, etc.) for members of the Spa Leadership team, coordinators, practitioners, yoga instructors, and attendants.
• Assist in reviewing and provide assistance in implementation of strategies to achieve monthly budget for Ancient Cedars Spa.
• Assist and support the transition to new Spa Software program, including creation and maintenance of new Standard Operating procedures. (SpaSoft)
• Monitor the retail program within the spa; provide training and ongoing feedback to practitioners, as well as performance management discussions with practitioners related to their retail sales performance.
• Work at the reception desk and cover treatments wherever required.
• Be familiar with the role and responsibilities of the Ancient Cedars Spa Manager and complete the Manager’s duties and responsibilities in his/her absence.
• Complete all administrative responsibilities required to maintain the smooth operation of Ancient Cedars Spa.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Superior Human Resources, interpersonal, verbal and written communication skills.
• Superior organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem-solving skills are required.
• The desire to lead a world-class spa team.
• Knowledge and/or be comfortable with standard operating financial statements, as well as the budgeting process, and effective cost management.
• Working knowledge of spa and property management systems, including Spa Soft and Maestro, as well as Microsoft Word, and Excel, is considered an asset.
• The responsibility to plan, control the budget, and manage inventory.
• The responsibility to respond to inquiries or complaints and resolve problems.
• The flexibility to do shift work and be able to work evenings, weekends and holidays.
• Previous experience as a Massage Practitioner, minimum 1000 hours in massage education.
• A minimum 2 years’ management experience in a high-end, full-service luxury facility is necessary.
• The ability to make a commitment of 2 years to the position.

Salary/Wage: $58,000 per year