Spa Manager

Hand & Stone Massage and Facial Spa Canada; Toronto; On-site; CAD 40,000 - 60,000; Full time

Job summary

Hand & Stone Massage and Facial Spa Canada is seeking a passionate Spa Manager for its Toronto location. This role involves leading a dedicated team to provide exceptional spa services while achieving financial goals. As a Spa Manager, you will motivate your team, manage operations efficiently, and ensure top-notch client experiences.

Benefits

Competitive pay structure including commissions & bonuses

Flexible schedule

In-depth orientation and training

Uplifting team atmosphere

Qualifications

• Minimum 2 years of experience in spa or hospitality management.
• Excellent knowledge of spa services and retail operations.
• Strong desire to provide and deliver outstanding customer service.

Responsibilities

• Lead, coach, train, and set expectations for a team of spa service professionals.
• Manage administrative tasks including payroll, scheduling, and inventory.
• Deliver outstanding client experiences in spa services and retail operations.

Skills

Leadership

Customer Service

Sales

Education

2 years in spa or hospitality management

Job description

BE THE DIFFERENCE at Hand & Stone and enjoy a successful career as a Spa Manager at our Spa located at 410 Lakeshore Boulevard West, Toronto, Ontario

Hand & Stone Spa Managers lead and motivate a team of RMTs, Estheticians and Spa Associates to provide outstanding client services and reach or exceed sales goals. Spa Managers are dynamic, dedicated and enthusiastic leaders that seek out team training opportunities, implement client service programs and establish efficient processes that empower the team to achieve an outstanding spa experience for clients and staff.

REQUIREMENTS

• Lead, coach, train and set expectations for a team of spa service professionals
• Demonstrate ability to balance coaching with discipline
• Deliver outstanding client experiences in spa services and retail operations
• Manage, coach and train team on selling spa services and products to reach or exceed financial goals
• Manage, coach and train team on cost management best practices
• Manage administrative tasks including but not limited to payroll reports, scheduling, inventory and operational reporting

QUALIFICATIONS

• Minimum 2 years of experience in spa or hospitality management
• Excellent knowledge of spa services and retail operations
• Ability to meet or exceed sales goals
• Ability to meet or exceed cost of goods sold goals
• Strong desire to provide, train and deliver outstanding customer service
• Deep knowledge and understanding of spa services and product line with strong capacity to sell these to clients
• Ability to work flexible schedule including days / evenings / weekends / split shifts and holidays
  
  

BENEFITS & PERKS
· Competitive pay structure inclusive of commissions & bonuses

· Employment with Benefit Options for Full Time

• Flexible schedule to fit your life
• In-depth orientation and follow-up in-house training
• Uplifting team atmosphere

Compensation: $40,000.00 - $60,000.00 per year

Hand & Stone is dedicated to providing quality client-centered care. We understand that our clients receive the best client-centered care when our employees are well cared for in return. That's whyIt Makes a Difference Who You Work For!

I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.

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The spa is open Monday to Friday from 9 am until 9:30 pm, Saturday 9 am to 7 pm and Sunday 10 am to 6 pm. Are there any days or times in this range that you are unavailable to work? *

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Hand & Stone Spa can fulfill your career needs!

Come to work every day in a calm, peaceful, & serene atmosphere to help your clients achieve the results they are looking for.

Let us take care of the rest!

We provide:

Competitive pay structure inclusive of commissions & bonuses

Steady clientele

Flexible schedules to fit your life

In-depth orientation and follow-up in-house training (approved for CEU’s)

All supplies provided – just show up!

Spacious, well-stocked treatment rooms with state-of-the-art equipment