Spa Facility Supervisor - Full Time

Fairmont; Vancouver; On-site; CAD 47,000 - 50,000; Full time

Benefits offered by this job

Competitive hourly pay $34.35 CAD

Complimentary meals through Colleague

Discount program at dining venues (50%

Transit pass reimbursement

Extensive benefits package (health,-ds

Pension / RRSP eligibility

Hotel stay for two with breakfast

Career development & training

Job summary

Fairmont invites applications for the Spa Facility Supervisor role in Vancouver. You will oversee the Fairmont Spa, Nordic Spa, fitness centre, and hotel pool facilities while leading the Spa & Fitness Attendants, Nordic Attendants, and Pool Attendants to deliver exceptional 5‑Star service.

You will manage the Spa Reception, Reservations, and Spa provider team as needed, act as Manager on Duty, and drive an efficient, profitable operation with a focus on quality, safety, and guest satisfaction.

Qualifications

• 5+ years’ experience in luxury spa or hospitality industry
• Minimum of 2 years supervisory experience in a spa or hospitality setting
• Diploma or Degree in hospitality or related field (asset)
• Strong leadership and team development capabilities
• Excellent communication and interpersonal skills
• Proven ability to manage competing priorities in a fast-paced environment

Responsibilities

• Uphold 5 Star service standards at all times.
• Model professional, luxury service across teams.
• Recruit, develop, and train Spa Attendants, Nordic Attendants, and Pool Attendants.
• Ensure guest satisfaction by prioritizing safety and service in the spa.
• Develop and implement facility operations aligned with luxury standards.
• Maintain spa facilities, treatment rooms, pool area, and retail spaces.
• Conduct facility audits and follow-ups to ensure quality.
• Coordinate weekly/monthly departmental communications.
• Keep abreast of competitors’ offerings, pricing, and promotions.
• Serve as Trainer when required and implement training plans.
• Review daily productivity and payroll approvals.
• Attend hotel operation meetings as required.
• Lead development and performance discussions.
• Provide support and supervision across spa departments
• Perform any other duties as assigned

Skills

Leadership

Supervisory experience

Customer service focus

Communication skills

Organization

Education

Diploma or Degree in hospitality or related field

Tools

Booking software

Office (Word, Excel)

Job description

The Spa Facility Supervisor will directly oversee the Fairmont Spa, Nordic Spa, fitness centre, and hotel pool facilities, while leading the Spa & Fitness Attendants, Nordic Attendants, and Pool Attendants. This position will also oversee the Spa Reception, Reservations, and Spa provider team where necessary. The Spa Facility Supervisor will operate an efficient and profitable business in these departments, acting as a Manager on Duty as assigned, and ensure uncompromising attention to quality of service based on the areas of focus outlined in the below job responsibilities.

Job Description

• Be part of a progressive hotel that embraces the culture and vibrancy of one of Canada’s most beautiful cities, Vancouver, proudly recognized as a Great Place to Work, and the first hotel in North America to achieve Single-Use Plastic Free Certification
• A competitive rate of $34.35per hour
• Complimentary work meals through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program, offering 50% off at participating dining destinations in Vancouver, Victoria, and Whistler
• TransLink monthly pass reimbursement program
• Extensive benefits package, including health, paramedical, dental, vision, life, and disability insurance (eligibility requirements apply)
• Company-matched pension plan and the opportunity to enroll in the Group RRSP (eligibility requirements apply)
• A complimentary hotel stay with breakfast for two through our BE OUR GUEST program for newly hired colleagues
• Opportunities to participate in sustainability, charity, and community engagement initiatives
• Access to world-class training, leadership programs, and career development opportunities across a global hospitality network
• Be part of a luxury wellness experience where you can grow, connect, and make a difference every day

What you will be doing:

• Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
• Consistently model professional, engaging, luxury 5-star service to the respective teams.
• Assist in the recruitment, development, and training of all Spa Attendants, Nordic Attendants, and Pool Attendants
• Ensure guest satisfaction at all times by ensuring that safety and service is always the spa’s first priority
• Assist in the development and implementation of facility operations in line with luxury standards
• Ensure that all spa facilities, treatment rooms, pool area, and retail areas in the hotel are in peak condition at all times (maintenance and cleanliness).
• Ensure service excellence through facility audits/evaluations and follow-up.
• Ensure effective and timely communication among all spa departments and throughout the hotel through weekly/monthly department communication meetings.
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions, and sales techniques.
• Act as a Trainer where required and implement effective training plans for Spa Attendants, Nordic Attendants, and Pool Attendants
• Review daily productivity and approve payroll.
• Ensure full understanding of spa operations and attend hotel operation meetings as required.
• Conduct development and performance management discussions as required in a timely manner.
• Offer support and supervision for all spa departments as required
• Carry out any other duties and responsibilities as assigned

Qualifications

• Service focused personality is essential; experience is an asset
• Minimum of 5 years’ experience in luxury spa or hospitality industry
• Minimum of 2 years experience in supervisory position in a spa or hospitality industry
• A passion for spa and wellness
• Diploma or Degree in hospitality or related field an asset
• Career-minded individual with strong personal initiative and a desire to achieve the department’s vision and goals
• Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
• Strong communication and interpersonal skills, both written and verbal, with a professional appearance and demeanor.
• Energetic individual who is able to prioritize to complete many diverse tasks concurrently
• Computer literacy in Office, Word, Excel
• Previous experience in booking software an asset

Additional Information

Your team and working environment:

Work in a wellness-focused, team-based environment that is dedicated to providing 5-Star service and care for our guests. A team dedicated to ensuring guests leave feeling rejuvenated.

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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