Spa Coordinator/Attendant

Wickaninnish Inn; Tofino; On-site; CAD 23,000 - 32,000; Part time

Job summary

The Wickaninnish Inn in Tofino, BC, is seeking a Spa Coordinator/Attendant to join the Ancient Cedars Spa team. The role blends front-desk coordination with spa attendant duties, delivering exceptional guest service in a luxury setting.

Part-time position. Ideal candidate will support the spa’s pursuit of excellence, sustainability, and guest satisfaction while upholding the Inn’s West Coast hospitality tradition.

Qualifications

• Experience in guest-facing role preferred.
• Ability to meet Relais & Châteaux, Forbes and AAA standards.
• Knowledge of housekeeping and laundry procedures is an asset.
• Strong organizational and multitasking abilities.

Responsibilities

• Provide efficient, personalized guest service and bookings.
• Set up treatment rooms and lounges with linen and supplies.
• Answer calls and manage spa bookings with accuracy.
• Explain spa products, prices and inventory to guests.
• Complete opening and closing duties and admin tasks.

Skills

Guest service

Interpersonal skills

Verbal communication

Organizational skills

Scheduling bookings

Product knowledge

Spa product knowledge

Team learning

Tools

SpaSoft

Maestro

Excel

Word

Job description

Join our Spa Team as a Spa Coordinator/Attendant where you have the opportunity to learn and grow in a Relais & Chateaux property, also recognized by Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

The Ancient Cedars Spa is our haven of relaxation and well-being. Our outstanding Spa team has garnered a reputation of service excellence which has been internationally recognized and awarded. As a small and dedicated team, every role is integral to creating the extraordinary experience of the Ancient Cedars Spa.

This position will work part time as a Spa Coordinator and part time as a Spa Attendant.

As a Spa Coordinator/Attendant You Will

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Greet guests immediately as they arrive in Ancient Cedars Spa.
• Stock and set up treatment rooms appropriately with clean linen.
• Answer the telephone and complete treatment bookings.
• Set up Men’s and Ladies Lounges, including, but not limited to, individual locker set up for guests and replenishment of supplies/amenities.
• Clean all spa areas including, but not limited to, the spa lounge, reception area and hallway, all treatment rooms, steam room and spa patio.
• Manage guest bookings for treatments in the Spa with accuracy and attention to detail, and be prepared to answer questions regarding the services available.
• Have a strong understanding of all products sold in Ancient Cedars Spa and answer guest and employee questions about the spa’s products, prices and inventory.
• Complete transactions for the guests when they are leaving, and/or purchasing items from, the spa.
• Participate in Retail programs, training and meetings.
• Complete assigned administrative duties.
• Be proficient in the opening and closing duties of the spa.
• Transport all clean linen from the Laundry Room to the Ancient Cedars Spa.

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our Ideal Candidate Will Embody The West Coast Culture, While Still Being Committed To The Art Of Hospitality And Pursuit Of Excellence. They Will Have

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Exemplary guest service skills and a demonstrated willingness to exceed guest expectations.
• Excellent interpersonal and verbal communication skills.
• Knowledge of Housekeeping and Laundry procedures, an asset.
• Physical ability to transport large bags of laundry to the Laundry room.
• Previous spa product line knowledge an asset.
• Strong organizational skills, initiative thinking and ability to multitask.
• Ability to schedule guest bookings for maximum treatments per day, and deal with guests in a professional manner in person and on the phone.
• Previous experience of 1 year in another spa or a full service hotel, an asset.
• Working knowledge of Spa Soft, Maestro, Excel, Word, and Internet applications preferred.
• The philosophies of wellness and healing through spa experiences.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

Salary/Wage: $20.00 per hour