Spa Concierge Agent

Accor Hotels; Vancouver; On-site; CAD 35,000 - 45,000; Full time

Job summary

A luxurious spa facility is seeking a Spa Concierge Agent to provide exceptional service and ensure a seamless experience for guests. Responsibilities include greeting guests, managing appointments, and promoting spa services. The ideal candidate will have a customer-focused mindset and experience in hospitality.

Qualifications

• 1-2 years of experience in customer service or hospitality industry.
• Additional certifications in hospitality or customer service are a plus.

Responsibilities

• Greet and welcome guests to the spa, providing a positive first impression.
• Manage appointment scheduling and confirmations using booking software.
• Assist guests with selecting appropriate treatments based on their needs.

Skills

Customer-focused mindset

Problem-solving skills

Communication

Education

High school diploma

Tools

Booking software

MS Office

Job description

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a friendly and customer-focused Spa Concierge Agent to join our luxurious spa facility in Jeddah, Saudi Arabia. As the first point of contact for our valued guests, you will play a crucial role in ensuring a seamless and relaxing experience from the moment they arrive until their departure.

• Warmly greet and welcome guests to the spa, providing a positive first impression
• Manage appointment scheduling, confirmations, and modifications using our booking software
• Offer detailed information about spa treatments, services, and packages to guests
• Assist guests with selecting appropriate treatments based on their needs and preferences
• Handle customer inquiries, concerns, and special requests with empathy and professionalism
• Process payments and maintain accurate financial records
• Coordinate with spa therapists and other staff to ensure smooth operations
• Maintain a clean, organized, and inviting reception area
• Promote spa products and services to enhance guest experience and drive sales
• Ensure compliance with spa policies, health regulations, and safety standards

Qualifications

• 1-2 years of experience in customer service or hospitality industry; experience in a spa or wellness environment preferred
• High school diploma or equivalent; additional certifications in hospitality or customer service are a plus
• Excellent verbal and written communication skills
• Proficiency in scheduling and booking software
• Strong computer skills, including MS Office suite
• Demonstrated ability to multi-task and prioritize in a fast-paced environment
• Problem-solving skills and attention to detail
• Knowledge of spa treatments, services, and wellness practices
• Customer-focused mindset with a passion for providing exceptional service
• Ability to maintain a calm and professional demeanor in all situations
• Flexibility to work various shifts, including weekends and holidays as required

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.