Spa Attendant: Luxury Spa Guest Experience

Hotel X Toronto; Toronto; On-site; CAD 28,000 - 32,000; Full time

Job summary

Hotel X Toronto in Toronto is seeking a Spa Attendant to support the Guerlain Spa concept. You will inspect, stock, and maintain the spa areas, ensuring a clean and relaxing environment for guests, while upholding brand standards.

The role requires superb guest interaction, attention to detail, and the ability to work flexible shifts, including evenings and weekends. Training will cover product lines, safety, and service protocols.

Qualifications

• Minimum 1 year cleaning experience in Spa or related industry.
• Ability to communicate effectively with guests, employees and management.
• Good organizational and problem-solving skills.
• Good oral and written communication skills.
• Ability to lift up to 70 pounds.
• Flexible shift availability including evenings, weekends and holidays.

Responsibilities

• Be an Ambassador for the GUERLAIN brand, its history, values and know-how, demonstrating a high level of professionalism.
• Embody the brand’s history and values and share your enthusiasm with customers.
• Complete all Spa duties and maintain the cleanliness of the locker rooms, common areas, and all areas related to the Spa throughout shift.
• Greet and treat Guests in a professional and friendly manner. Follow established rules of engagement, e.g., treat each client as if they are the only person in the room giving them full attention, address each person by name, etc.)
• At the beginning of each shift, check all supplies to ensure adequate stock; replenish from the stock room as necessary.
• Check steam room, and/or treatment rooms for proper temperature and cleanliness. Adjust or clean as necessary.
• Responsible for the care and maintenance of your equipment during each shift. Any defaults must be reported to Spa Management.
• Practice the recycle of linen and toweling, as per set hotel procedures.
• Cleans and makes up all treatment rooms according to the standards required by GUERLAIN and Hotel X Toronto
• Perform other duties as assigned.

Skills

Cleaning experience

Effective communication

Organizational skills

Problem solving

Written communication

Lifting up to 70 pounds

Flexible schedule

Job description

Hotel X Toronto in Toronto is seeking a Spa Attendant to support the Guerlain Spa concept. You will inspect, stock, and maintain the spa areas, ensuring a clean and relaxing environment for guests, while upholding brand standards.

The role requires superb guest interaction, attention to detail, and the ability to work flexible shifts, including evenings and weekends. Training will cover product lines, safety, and service protocols.