Spa and Recreation Manager

Accor Hotels; Victoria; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Spa and Recreation Manager to oversee spa operations and enhance guest experiences. This role involves managing daily operations, developing innovative wellness programs, and leading a dedicated team of professionals. The ideal candidate will possess strong leadership skills and a passion for exceptional service, ensuring that every guest enjoys a memorable experience. Join this vibrant team and contribute to creating a welcoming environment that prioritizes guest satisfaction and operational excellence. If you thrive in a fast-paced setting and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• 3+ years of experience in spa and recreation management in luxury settings.
• Strong leadership and customer service skills with a focus on guest needs.

Responsibilities

• Manage daily operations of spa and recreation facilities ensuring excellence.
• Develop innovative spa treatments and wellness programs for guests.

Skills

Leadership Skills

Customer Service Orientation

Communication Skills

Interpersonal Skills

Proficiency in Spa Management Software

Financial Management

Knowledge of Spa Treatments

Ability to Work Flexible Hours

Fluency in English

Education

Relevant Spa and Wellness Certifications

Tools

Microsoft Office Suite

Spa Management Software

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a dynamic and experienced Spa and Recreation Manager to join our Swissotel Doha, Qatar. The ideal candidate will oversee all aspects of our spa and recreation facilities, ensuring exceptional guest experiences and operational excellence.

• Manage daily operations of the spa and recreation facilities, including scheduling, inventory management, and maintenance
• Develop and implement innovative spa treatments, wellness programs, and recreational activities
• Lead, train, and motivate a team of spa therapists, fitness instructors, and recreation staff
• Ensure compliance with health and safety regulations, and maintain the highest standards of hygiene and cleanliness
• Create and manage budgets, monitor financial performance, and implement cost-control measures
• Analyze market trends and guest feedback to continuously improve services and increase revenue
• Collaborate with other departments to create integrated guest experiences and cross-promotional opportunities
• Handle guest inquiries, feedback, and complaints professionally and efficiently
• Develop and maintain relationships with vendors and suppliers

Qualifications

• Minimum 3 years of experience in spa and recreation management, preferably in luxury hospitality settings
• Proven leadership skills with the ability to motivate and develop staff
• Strong customer service orientation and ability to anticipate guest needs
• Excellent communication and interpersonal skills
• Proficiency in spa management software and Microsoft Office Suite
• In-depth knowledge of spa treatments, therapies, and current wellness trends
• Experience in budgeting, financial management, and revenue optimization
• Relevant spa and wellness certifications (e.g., ISPA, CIDESCO) preferred
• Ability to work flexible hours, including weekends and holidays
• Fluency in English; knowledge of Arabic or other languages is a plus

Additional Information

Your team and working environment:
Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.