Director of Spa and Recreation

Accor Hotels; Victoria; On-site; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Spa and Recreation to lead the pre-opening of a luxurious resort at The Red Sea. This pivotal role involves strategic leadership, operational management, and enhancing guest experiences through innovative programs. If you're passionate about creating exceptional wellness and recreation offerings in a luxury hospitality environment, this is an exciting opportunity to make your mark in a stunning new project. Join a team that values excellence and creativity as you help shape unforgettable experiences for guests of all ages.

Qualifications

• Proven experience in managing health clubs or spas in luxury settings.
• Strong leadership skills with a focus on team development and guest satisfaction.

Responsibilities

• Provide strategic direction and leadership to spa and recreation teams.
• Oversee daily operations and ensure compliance with health regulations.

Skills

Leadership

Operations Management

Guest Experience

Financial Management

Team Development

Marketing and Promotion

Compliance and Safety

Program Development

Customer Relations

Education

Experience in luxury hospitality

Certification in fitness, wellness, or spa management

Tools

Budgeting software

Customer relationship management (CRM) tools

Job description

Company Description

We are looking for a Director of Spa and Recreationto join the pre-opening ofSLS The Red Sea.

Ennismore, with its luxury brand SLS Hotels, is currently opening a magnificent project in the oasis that is The Red Sea.SLS The Red Seais planned to open in 2025.

Introducing the newest gem of dazzling luxury to reach The Red Sea project: resort offers 150 luxurious keys, complemented by an impressive array of 7 distinct Food & Beverage outlets and a rejuvenating spa sanctuary. Catering to both adults seeking a getaway and families craving connection and some adventure, this hotel brings a wonderland of extraordinary experiences to The Red Sea, providing an array of amenities and activities tailored for travelers of all ages.

This project is not for the faint at heart. At Ennismore, we are ambitious, and this project is a perfect example of that. If you are looking to make your mark as we expand further into the Kingdom of Saudi Arabia, build an exciting hotel with lots to offer, and curate the team with some of the best and brightest in the lifestyle and luxury hospitality space, this might just be the right fit for you.

Job Description

Key Responsibilities :
- Leadership : Provide strategic direction and leadership to the health club, fitness, recreation, and spa teams, ensuring alignment with the property’s vision and goals.
- Operations Management : Oversee daily operations, including scheduling, staff supervision, and facility maintenance, to ensure smooth and efficient functioning.
- Guest Experience : Develop and implement programs and services that enhance guest satisfaction and promote wellness, fitness, and relaxation.
- Team Development : Recruit, train, and mentor staff, fostering a culture of excellence, teamwork, and continuous improvement.
- Financial Management : Prepare and manage budgets, monitor financial performance, and implement strategies to achieve revenue and profitability targets.
- Marketing and Promotion : Collaborate with the marketing team to promote health club, fitness, recreation, and spa services through various channels.
- Compliance and Safety : Ensure compliance with all health, safety, and hygiene regulations, including proper maintenance of equipment and facilities.
- Program Development : Design and implement innovative fitness, recreation, and spa programs to attract and retain guests and members.
- Customer Relations : Handle guest inquiries, feedback, and complaints promptly and professionally, ensuring a high level of satisfaction.

Qualifications

Qualifications :
- Proven experience in managing health clubs, fitness centers, recreation facilities, or spas, preferably in a luxury hospitality setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Financial acumen with experience in budgeting and revenue management.
- Knowledge of health and safety regulations and best practices.
- Certification in fitness, wellness, or spa management is a plus.
- Proficiency in using relevant software and tools.

Physical Requirements :
- Ability to stand and move around for extended periods.
- Capability to lift and carry equipment as needed.