Sort Supervisor

Intelcom Courrier Canada INC; Laval (administrative region); On-site; CAD 42,000 - 64,000; Full time

Job summary

Intelcom | Dragonfly in Laval, QC is seeking a hands-on warehouse supervisor to help manage sorting, loading/unloading, and inventory control, ensuring accurate and timely parcel processing.

You will lead a team, monitor performance, coordinate with carriers, and uphold health and safety standards in a fast-paced facility.

Job description

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting‑edge technology.

Your Role: At the Heart of the Chain

Core Duties

• Safety and Compliance – Ensure compliance with Health & Safety protocols and maintain a hazard‑free work environment. Enforce safe working methods and behaviors within the team. Conduct safety audits and warehouse checks. Respond to emergencies as required.
• Operations management – Supervise sorting, scanning, and processing packages (including defective items and returns). Ensure sorting operations are completed correctly and efficiently. Oversee shipping, receiving, dispatching, and inventory management. Unload trailers and verify freight against manifests.
• Unloading and Loading – Assign labor, unload pallets. Assist with sorting, help with sorting packages and envelopes as needed.
• Inbound and outbound freight movement management support – Confirm and communicate with optimization team on daily bases before start operations. Day‑to‑Day Monitoring, track line haul operations, communicate with carriers, and monitor FMC for Amazon freight.
• Team leadership and monitoring – Mentor and support package handlers during the sort process. Coach and mentor warehouse associates, including training new hires. Schedule warehouse associates. Evaluate and assess employee performance, workplace conduct and compliance as required, including discipline where appropriate.
• Quality control – Conduct quality checkups and sorted freight and inbound and outbound process.
• Administration and reporting – Perform data entry as needed. Complete and Submit Reports. Handle driver credentials, BOL exchange, and secure docking. cost control.
• Warehouse Organization & Maintenance – Ensure warehouse cleanliness and organization. Setup sorting layout.
• Other duties as assigned.

Work Environment

Fast‑paced warehouse setting with shift‑based schedules.

Why Join Intelcom | Dragonfly?

• Short‑and medium‑term growth opportunities
• Comprehensive group insurance
• Group RRSP program
• Employee Assistance Program…

We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Two Brands, One Company

Thanks for your interest in Intelcom | Dragonfly – our newly adopted corporate brand. As a Canadian leader in last-mile logistics and parcel delivery, Intelcom is our name in Québec while in the rest of Canada and internationally, we’re Dragonfly.