Solutions Support Analyst, Digital Technology

ARITZIA; Vancouver; On-site; CAD 75,000 - 125,000; Full time

Job summary

A leading fashion retailer is looking for a Solutions Support Analyst in Vancouver. The successful candidate will play a key role in delivering hands-on support, troubleshooting technical issues, and improving support workflows. A strong understanding of data formats, programming languages, and customer service skills are essential. The role offers a competitive salary range of $75,000–$125,000 per year along with comprehensive benefits and industry-leading perks.

Benefits

Product Discount

A-OK Commissary & Cafe

The SET gym facility

Virtual Wellness resources

Aspirational workplace

Additional amenities (parent's room, bike rooms)

Various other perks like self-care promos

Qualifications

• Proven skills, certifications, education and/or experience in analytical thinking.
• Understanding of how to trigger API requests through tools like Postman.
• Interest in automation to enhance support processes.
• Strong communication skills and customer service mindset.
• Hands-on experience with observability tools and services.

Responsibilities

• Deliver exceptional customer service and respond to technical inquiries.
• Diagnose and resolve technical issues efficiently.
• Escalate complex support tickets to appropriate teams.
• Identify root causes and implement effective operational solutions.
• Ensure compliance with privacy regulations when handling customer data.

Skills

Analytical thinking

Understanding of how to trigger API requests through Postman

Interest in automation

Customer service mindset

Strong understanding of data formats (e.g., XML and JSON)

Strong background in software engineering or full-stack development

Proficiency in multiple programming or scripting languages (e.g., Python, Go, Bash)

Hands-on experience with modern observability tools and standards

Familiarity with cloud-native architectures and platforms

Excellent communication and collaboration skills

Commitment to learn and apply Aritzia's Values

Job description

A leading fashion retailer is looking for a Solutions Support Analyst in Vancouver. The successful candidate will play a key role in delivering hands-on support, troubleshooting technical issues, and improving support workflows. A strong understanding of data formats, programming languages, and customer service skills are essential. The role offers a competitive salary range of $75,000–$125,000 per year along with comprehensive benefits and industry-leading perks.