Solutions Specialist

Numerator; Old Toronto; On-site; CAD 56,000 - 77,000; Full time

Job summary

A leading company is seeking a Solutions Specialist to provide exceptional customer service and support clients in navigating their data solutions. This role involves understanding client needs, delivering insights, and ensuring satisfaction through effective communication and problem-solving skills.

Qualifications

• Experience with large data sets is a plus.
• Experience in Consumer Goods, Retail or Market Research Industry is a plus.

Responsibilities

• Guide clients on Numerator's platforms and interpret results.
• Provide prompt responses to client inquiries.
• Educate clients on data methodology and report outputs.

Skills

Customer Service

Communication

Multitasking

Presentation Skills

Education

Bachelor’s Degree

Tools

Excel

PowerPoint

Job description

The salary range for this role is $56,000 - $77,000/year + Bonus

As a Solutions Specialist, you will be responsible for supporting inbound communication from clients around the subscription and services they subscribe to. Solutions Specialists deliver a best in class customer service experience utilizing their deep knowledge of Numerator’s data sets coupled with effective questioning and listening skills. You will grow the skills required to become a trusted advisor to our clients, from suggesting better methodologies to address their research objectives to delivering insights from our data in a meaningful, actionable way. This role requires excellent customer service support and a professional and empathetic attitude.

What You'll Do:

• Guide client users on Numerator's web based platforms to navigate the system, interpret results and design reports to answer business questions while maintaining a professional and empathetic attitude.

• Providing prompt and thorough response to client inquiries.

• Utilize designated support solutions/software in order to manage and document customer interactions.

• Connect client business needs to Numerator solutions in order to support client retention and growth.

• Develop a deep understanding of Numerator data, solutions and services including key differentiators.

• Educate clients on data methodology, site navigation and report outputs.

• Ensure customer satisfaction and provide professional customer support.

• Facilitate resolution of issues with respective internal teams through designated internal systems.

• Support and communicate with clients on operational and analytical elements of survey projects (e.g., questionnaire feedback, sample selection criteria and quota design, quality checks, methodological design, etc.)

• Should be well-versed in both Numerator Insights & Survey offerings and capabilities as well as broad awareness of the full suite of Numerator data sources to ensure content addresses client objectives

• Bachelor’s Degree or equivalent with a passion for marketing

• Proficient in Excel and PowerPoint (or equivalent).

• Prefer experience with large data sets a plus.

• Self-confidence coupled with strong presentation skills.

• Strong communication skills, adept at multitasking and task prioritization

• Experience with quantitative research is a plus

• Experience working with large data sets to build a story a plus.

• Experience in Consumer Goods, Retail or Market Research Industry is a plus.