Senior Incident Tooling Engineer: PagerDuty & Rootly

International Business Machines Corporation; Toronto; On-site; CAD 110,000 - 180,000; Full time

Job summary

IBM Software in Toronto seeks an experienced SRE/DevOps engineer to own incident management tooling across PagerDuty and Rootly. You’ll run day-to-day operations, measure incidents, and turn data into actionable insights for engineering leadership, with about 75% hands-on engineering.

Join a global follow-the-sun team within Cloud Architecture and Reliability - Supportability, collaborating across AWS, GCP, and Azure.

Qualifications

• 4+ years in SRE, production operations, DevOps or a related engineering role.
• Hands-on admin experience with incident or on-call tooling (PagerDuty, Rootly, Opsgenie, incident.io or similar).
• Proficiency in Python, Go or a similar language for scripting and API integrations.
• Strong SQL and data analysis skills; experience building dashboards (Looker, Grafana, Tableau or similar).
• Cloud experience with at least one of AWS, GCP or Azure (we run all three).
• Clear written communication: runbooks, metric definitions, and reports for engineering leadership.

Responsibilities

• Own Rootly and PagerDuty configuration: workflows, escalation policies, schedules, services, form fields and severity definitions
• Build and maintain integrations between Rootly, PagerDuty, Jira, Confluence, Slack and our service catalog
• Define and document incident metrics (MTTD, MTTM, MTTR, volume by severity, team and root cause) so they're calculated the same way everywhere
• Build dashboards and recurring reports on incident trends, and surface repeat offenders and detection gaps
• Keep incident data accurate: audit for missing or inconsistent fields and automate fixes where possible
• Support incident commanders and on‑call engineers with tooling questions, onboarding and documentation
• Write automation against vendor APIs to reduce manual incident toil

Skills

Incident management

Python

Go

SQL

Data dashboards

Cloud platforms (AWS/GCP/Azure)

Communication

Education

Master's Degree

Tools

PagerDuty

Rootly

Opsgenie

incident.io

Jira

Confluence

Slack

Job description

IBM Software in Toronto seeks an experienced SRE/DevOps engineer to own incident management tooling across PagerDuty and Rootly. You’ll run day-to-day operations, measure incidents, and turn data into actionable insights for engineering leadership, with about 75% hands-on engineering.

Join a global follow-the-sun team within Cloud Architecture and Reliability - Supportability, collaborating across AWS, GCP, and Azure.