Solutions Engineer

Mako Financial Technologies; Canada; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

High-end Mac or PC laptop

$1000 budget to outfit home office

Equity in the company

Gold-plated health and wellness benefits

Extensive vacation policy

Job summary

Mako Financial Technologies is looking for an entry-level Software Developer to engage with new clients and support their onboarding process. This position allows you to learn about Git, Agile methodologies, and enhance user experiences through technical support and documentation. Candidates should have an educational background in computer science, math, physics, or engineering, and strong organizational skills. Mako offers rapid career advancement, equity in the company, and excellent health & wellness benefits.

Qualifications

• Entry-level position with experience in Git and Agile project management.
• Experience in financial services is an asset.

Responsibilities

• Onboard new clients by writing JSON templates.
• Provide technical support for enterprise customers.
• Contribute to documentation and process improvements.

Skills

Strong organizational skills

Time-management skills

Proactive initiative

User-friendly process insight

Bilingual (English/French)

Education

Educational background in computer science, math, physics or engineering

Job description

Mako is a leading fintech firm, building software to bring top asset managers and their clients into the cloud. Our SaaS platform allows firms to onboard new clients, interact with their existing clients and simplify costly back‑office procedures with smart automation and great user experience.

This is a pivotal time for a transition to cloud services, which has fueled rapid growth in our customer base, as firms seek a product of our quality in order to put their best foot forward to remote clients.

As we continue our rapid client growth, we’re now seeking a dynamic professional to engage with our newest clients, set them up on our systems, and make sure they receive fantastic service. This is an entry‑level software development position, where you'll gain experience in Git, Agile project management, and more. If you are hungry for challenges and continuously evolving responsibilities, this is a great position for you!

Tasks

• Customer onboarding: Working closely with the Manager, Solutions Engineering, you’ll transform new clients into satisfied users of our product:
• Onboard new clients by writing JSON templates to encode form logic, and adjusting PDF forms to match JSON templates.
• Provide technical support for enterprise customers you’ve onboarded.
• Contribute to Mako’s success with documentation, recommendations on process improvements, and recommendations on new product features.

Background

• Educational background in computer science, math, physics or engineering.
• Strong organizational, time‑management and communication skills.
• Takes initiative and acts proactively.
• Insight into how to make processes more intuitive and user-friendly.
• Bilingual (English/French) an asset.
• Experience in financial services an asset.

Location

• Remote, but we also have offices based in Montreal, Toronto and Vancouver.

Why work for us

• Follow this link to see a video that stars some of our current Solutions Engineers: Now Hiring Solutions Engineers at Mako Fintech - YouTube.
• High-end Mac or PC laptop, and $1000 budget to outfit your home office.
• Blazing fast career growth: SE's have been promoted to Senior SE, Manager or Sales Engineer within a few months of joining.
• Equity in a fast‑growing start-up.
• Gold-plated health and wellness benefits, extensive vacation policy.
• Amazing team of intelligent, passionate and friendly individuals who continuously push each other to do better.