Solutions Designer - CRM Senior

2iSolutions Inc.; Ontario; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Solutions Designer with extensive Salesforce Field Service experience. This role involves hands-on configuration, design, and support of Salesforce solutions, ensuring effective integration with other applications. The ideal candidate will possess strong analytical and communication skills, with a proven track record in Agile environments. Join a forward-thinking organization where your expertise will drive impactful projects in the public sector, collaborating closely with technical teams and stakeholders to deliver innovative solutions.

Qualifications

• 5+ years of experience in Salesforce solutioning and configuration.
• Strong understanding of Salesforce security model and integrations.
• Experience in documenting processes and technical designs.

Responsibilities

• Support and configure Salesforce Field Service solutions.
• Conduct root cause analysis to troubleshoot issues.
• Engage with project teams to expedite implementation.

Skills

SalesForce Field Service experience

Salesforce Certified Platform Developer I

Salesforce Certified Experience Cloud Consultant

Analytical Skills

Problem Solving

Communication Skills

Agile Scrum Methodologies

Public Sector Experience

Tools

Azure DevOps

Job description

If interested, please share your latest resume at /

RQ08543 - Solutions Designer - CRM – Senior

Client : Ministry of Solicitor General

Period : 9 months

Start Date : 2025-02-10

End Date : 2025-11-14

Working Hrs. : 7.25 Hrs. / day

Location : 21 College St

Hybrid - Candidate must be able to work 3 days onsite and 2 days remote

Assignment Type : This position is currently listed as "Onsite"; however, the Assignment under this request will provisionally be "Hybrid”, working 7.25 hours per calendar day, sometime between 8 : 00-5 : 00 PM (excluding lunch breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment you will be under the discretion of the Hiring Manager's requirements for the Project you are assigned to.

Must Have :

• SalesForce Field Service experience

Description

Evaluation Project Requirements Evaluation Breakdown

Criteria 1 : Salesforce Experience (Field Services)

Criteria 1 Points 35 points

• 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce
• Salesforce Certified Platform Developer I
• Salesforce Certified Experience Cloud Consultant

Criteria 2 : Design, Analysis, Development and Configuration

Criteria 2 Points : 30 points

• Demonstrated experience supporting, developing, maintaining, and configurating Salesforce Field Service solutions.
• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments.
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms.
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts.
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects / incidents resolve issues.
• Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments.
• Experience conducting fit / gap analysis between high-level requirements and Salesforce Public Sector capabilities.
• Experience conducting diagnostics and determining methods to help incident management.
• Experience implementing AODA compliant solutions.
• Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
• Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On

Criteria 3 : Communication, Consultation and Collaboration Skills

Criteria 3 Points : 25 points

• Excellent analytical, problem solving and decision-making skills.
• Excellent communication skills, both written and verbal
• Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks / issues with mitigations.
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete.
• Experience documenting processes and technical designs and updating build books
• Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process.
• Experience providing estimates for proposed features / enhancements and review the estimates from other team members for completeness and accuracy.

Criteria 4 : Agile Experience

Criteria 4 Points : 5 points (weighted score)

• Experience with Agile scrum methodologies
• Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps
• Thorough understanding of SDLC, specifically DEV processes in agile development environments

Criteria 5 : Public Sector Experience

Criteria 5 Points : 5 points (weighted score)

• Previous experience working in Government or Public Sector organizations.

If interested, please share your latest resume at /

Create a job alert for this search