Solutions Designer - CRM – Senior

2iResourcing; Ontario; On-site; CAD 80,000 - 110,000; Full time

Job summary

An innovative opportunity awaits for a Solutions Designer specializing in Salesforce Field Service. This role involves hands-on configuration, design, and analysis within a collaborative environment. You will work closely with the Ministry of Solicitor General, contributing to impactful projects that enhance public service delivery. With a focus on Agile methodologies, you will leverage your Salesforce expertise to implement solutions that meet critical business needs. If you are passionate about technology and public service, this position offers a unique chance to make a significant difference while advancing your career in a supportive and dynamic setting.

Qualifications

• 5+ years of Salesforce experience with a focus on Field Service solutions.
• Strong communication and collaboration skills are essential for this role.

Responsibilities

• Support and configure Salesforce Field Service solutions.
• Collaborate with clients and technical teams to resolve issues and manage changes.

Skills

Salesforce Field Service

Analytical Skills

Problem Solving

Communication Skills

Agile Methodologies

Education

Salesforce Certified Platform Developer I

Salesforce Certified OmniStudio Developer

Salesforce Certified Experience Cloud Consultant

Salesforce Certified Administrator

Tools

Azure DevOps

REST APIs

SOAP APIs

Job description

If interested, please share your latest resume at [e-mail] / [e-mail]

RQ08543 - Solutions Designer - CRM – Senior

Client: Ministry of Solicitor General

Period: 9 months

Start Date: 2025-02-10

End Date: 2025-11-14

Working Hrs.: 7.25 Hrs. / day

Location: 21 College St

Hybrid: Candidate must be able to work 3 days onsite and 2 days remote

Assignment Type: This position is currently listed as "Onsite"; however, the Assignment under this request will provisionally be "Hybrid", working 7.25 hours per calendar day, sometime between 8:00-5:00 PM (excluding lunch breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment, you will be under the discretion of the Hiring Manager's requirements for the Project you are assigned to.

Must Have:

1. SalesForce Field Service experience

Description

Evaluation Project Requirements Evaluation Breakdown

Criteria 1: Salesforce Experience (Field Services)

Criteria 1 Points: 35 points

Criteria 1 Details:

• 5+ years of experience (including recent experience) solutioning and hands-on configuring in Salesforce
• Salesforce Certified Platform Developer I
• Salesforce Certified OmniStudio Developer
• Salesforce Certified Experience Cloud Consultant
• Salesforce Certified Administrator

Criteria 2: Design, Analysis, Development and Configuration

Criteria 2 Points: 30 points

Criteria 2 Details:

• Demonstrated experience supporting, developing, maintaining, and configurating Salesforce Field Service solutions.
• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments.
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms.
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts.
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues.
• Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments.
• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities.
• Experience conducting diagnostics and determining methods to help incident management.
• Experience implementing AODA compliant solutions.
• Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
• Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On.

Criteria 3: Communication, Consultation and Collaboration Skills

Criteria 3 Points: 25 points

Criteria 3 Details:

• Excellent analytical, problem solving and decision-making skills.
• Excellent communication skills, both written and verbal.
• Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with mitigations.
• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete.
• Experience documenting processes and technical designs and updating build books.
• Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process.
• Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy.

Criteria 4: Agile Experience

Criteria 4 Points: 5 points (weighted score)

Criteria 4 Details:

• Experience with Agile scrum methodologies.
• Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps.
• Thorough understanding of SDLC, specifically DEV processes in agile development environments.

Criteria 5: Public Sector Experience

Criteria 5 Points: 5 points (weighted score)

Criteria 5 Details:

• Previous experience working in Government or Public Sector organizations.