Solutions Architect

CaseWare International; Toronto; Remote; CAD 70,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Solution Architect, where you'll leverage your expertise in product design and management to help clients implement innovative software solutions. In this dynamic role, you'll collaborate with diverse teams to understand customer needs and deliver tailored strategies that enhance their operations. This remote position offers the flexibility to work from anywhere in Canada or the US, ensuring a healthy work-life balance while contributing to impactful projects in the fintech space. Be part of a culture that values collaboration, innovation, and recognition, and drive your career forward with exciting growth opportunities.

Benefits

Flexible work options

Remote opportunities

Generous time-off policies

Health insurance

Retirement plans

Performance bonuses

Career growth opportunities

Recognition programs

Global project opportunities

Qualifications

• 5+ years in product design or management in a SaaS environment.
• Strong communication and stakeholder management skills required.

Responsibilities

• Support customers in evaluating and implementing Caseware solutions.
• Define customer requirements and strategize optimal solutions.

Skills

Product Design

Product Management

Professional Services

Communication Skills

Stakeholder Management

Organization Skills

Problem-Solving

Audit Experience

Accounting Knowledge

Education

CPA or equivalent

Bachelor's degree in relevant field

Tools

Microsoft Office Suite

CRM Software (e.g., Salesforce)

Caseware

Job description

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet), over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!

Caseware is hiring for a Solution Architect who will form part of our North American Solution Consultant team and be responsible for supporting our larger customers to successfully evaluate and implement Caseware solutions. In this role, you will spend time understanding a customer’s technology ecosystem and unique needs, develop requirements, and work with them to execute on those successfully. You will also liaise with team members in development, support, product, sales, account management, and other teams, as well as with our strategic partners, to help ensure key customer needs are addressed on a timely basis, and professionally.

This is a Full time, permanent position.

Location: This is a remote position and is available to all applicants residing and eligible to work in the US or Canada (Toronto).

What you will be doing:

• Partner with our Account Managers and Solution Consultants in helping our larger prospects and customers evaluate and implement Caseware products.
• Understand customers’ technology ecosystem and business needs, gather requirements, and define actions to successfully address them.
• Strategize with customers on the best solutions for their needs, adding value through best practices and informed and personalized insights.
• Define and scope specific configuration and customization requirements required to meet customer needs.
• Work with developers/authors, support, product groups, or other technical SMEs to scope, plan, and execute on specific customer requirements.
• Capture, and where appropriate respond to, customer and prospect feedback relating to product and sales experience to support continued innovation.
• Create and maintain toolkits and resources to support customer evaluations and implementations, working with other Caseware teams as relevant.
• Design and implement processes and systems to support the delivery of consistent, scalable services. Assist in the development and execution of improvement plans internally that are scalable to support future growth.

What you will bring:

• At least 5 years’ experience in a product design, product management, professional services, or product development role in a SAAS organization, specifically working on audit or accounting solutions.OR
• At least 5 years’ experience working in an Audit or Accounting firm, with previous roles in innovation projects incorporating software solutions (e.g., design, implementation, or configuration of software tools for the audit practice).
• Excellent written and oral communication and presentation skills.
• Effective communicator with the ability to understand and interpret stakeholder needs and strategize on the optimum way to address them.
• Strong organization skills with experience tracking and managing multiple deliverables and tasks.
• A resourceful self-starter who thrives in a fast-paced environment where initiative and problem-solving skills are required.

• Preferred:
• CPA or equivalent with 5+ years External Audit experience.
• Have direct experience utilizing Caseware to perform engagements.
• Experience leading audit and/or technology adoption, training, methodology, or other innovation efforts in an accounting firm.
• Software development skills and experience, in particular within Caseware or other Audit solution.
• Deep understanding of accounting, financial processes, and technologies.
• Product, Product Marketing, Sales experience, or experience working closely with those functional teams.
• Experience using Microsoft Office Suite and CRM software (e.g., Salesforce).
• Experience documenting internal processes and identifying/implementing efficiency or quality improvements.

What's in it for you:

️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.

️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.

️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.

️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.

️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.

️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.

️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.

About Caseware:

Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.

With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.

One of Caseware's core values is Many Voices, One Team, and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at [e-mail].

Background Check:

Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co.

Security and Fraud:

Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.