Solutions Architect

D2L; Kitchener; On-site; CAD 85,000 - 105,000; Full time

Benefits offered by this job

Tuition reimbursement of up to CAD 4,

Wellness benefits

2 paid days off for SkillsWave

Home Internet reimbursement

Employee referral program

Dog friendly offices

Job summary

D2L is seeking a Solutions Architect to help customers connect their tech ecosystems with D2L products. You will partner with Solutions Engineers to scope complex requirements, present technical solutions, and influence sales opportunities. This role combines deep product knowledge with customer-facing advisory work.

You will work with a distributed team, travel occasionally, and contribute to governance of integration standards, security, and data exchange for enterprise LMS deployments.

Qualifications

• Experience in education technology, particularly LMS administration/integration with Brightspace.
• Experience in technical sales, consulting, or client-facing roles.
• Understanding of enterprise software sales processes and sales support.

Responsibilities

• Sales support: scope complex technical requirements and present solutions.
• Engage with prospective and current customers to understand technical challenges and goals.
• Design, document, and present solutions for sales opportunities involving integrations, security, data exchange, and implementation.
• Mitigate risks that could threaten technical win in sales opportunities.
• Serve as a liaison between implementation and sales to ensure knowledge transfer for successful delivery.
• Create enablement materials and collaborate with internal SMEs to fill information gaps.

Skills

LMS administration

Education technology

Technical sales

Client-facing

Solution design

Tools

Brightspace

SIS/HRIS/AMS/CRM integrations

Job description

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliverimproved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart.No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.

Job Summary:

You are passionate about education technology and love the deeper technical aspects of SaaS platforms. Your curiosity leads you down paths that promote future technological solutions that make life better for anyone in need. You enjoy seeking out and solving complex challenges that can simplify and improve how many organizations use technology. You are the type of person who sees any problem as an opportunity to build success. You are keen to bring your technical acumen, creativity and enthusiasm to D2L to help us transform the way the world learns.

Our customers’ability to grow and succeeddepends ontrustedintegrationwiththeir tech ecosystem.Your mission will be to help customers find solutions that connect their technicaland integrationrequirements toD2L products.

As a Solutions Architect,youare the maintechnicalescalation pointforourSolutionsEngineers (alsoknown asSales Engineersor SEs). Whentechnical challenges go beyond the scopeor expectation of SE knowledge, you willassistwith scopingrequirements and presentingtechnicalsolutions to helpwin sales opportunities.Additionally, you will serve in an advisory capacity for selling and positioning implementationandconsulting servicesnecessaryto achieveacustomer’stechnical goals,in collaboration with D2L’s Services teams.

Youdemonstratea strong senseof urgencyand understand the concepts of providingan excellentcustomer experiencewithin a sales supportrole.Youhave an equal love for technical solutioning(the how)and deeply understanding a customer’sbusiness challenges, technical requirements, and goals(the why).

Major Responsibilities (How Will I Make an Impact?):

As a Solutions Architect at D2L, you play a key rolein:

• SalesSupport :Partneringwith SolutionsEngineers(SEs)as a technical expertand escalation pointfor sales opportunities:scopingcomplextechnical requirements,writingresponses, and presenting technical solutionsasrequired.
• Customer Engagement : In collaboration with SEs,engaging withprospective and current customers to deeply understand their technical challenges, business goals, and integration needs; and presenting a compelling case for how we will best support.
• TechnicalSolution Design :Designing, documenting, and presentingsolutionsfor sales opportunitiesrelated to technicaland partnerintegrations, security, data exchange,implementation, and more.
• Value Orientated Delivery :Building trust with both customers and internal stakeholdersbyusing strong value-orientation to understand the ultimate business goals and challenges to solvefor, anddesigning the most effective technological solution aligned to those goals. Usingstrong communicationskills to clearlyarticulatethe impact of your proposed solutiontodrivingsuccess to goals.
• RiskMitigation :Assessingand mitigatingpotentialblockers tuttechnical wininsales opportunities; assessingand mitigatingrisks that might hinder the successful deliveryand implementation ofproposedtechnicalsolutions.
• Implementation Success :Be a liaison betweenourimplementationteamsandsalesopportunity teamsto ensure technical knowledge is documented and transferred for a successfulimplementation.
• Technical Enablement :As a Solutions Architectyou will alsohave the opportunity tocontribute materials and expertisefor enablementand work with internalSMEteams (Implementation, Sales, Product Management) to identify and fill information gapsthat help SolutionsEngineers communicate basic to intermediate level technical concepts.This may require creating re-usable assets, responding to one-off requests for information, orassistingother groups in creating andmaintainingassets.

Competencies (Whatyou’llbring to the role):

• Experience in education technology, particularly withLearning Management System (LMS) administration / integration;deep knowledge andexperience with Brightspacea must
• Experience in atechnicalsales, consulting, orsimilarclient-facing role
• Familiarity with enterprise software sales process;previoussalessupport would be an asset
• Demonstrated ability to understand complex business challenges and apply creativity and problem-solving to meet client needs
• Understanding of the technology ecosystem that surrounds an LMS andtypicalintegrationneeds– including:
• Systems of record(SIS/HRIS/AMS/CRM)
• Authenticationconcepts (SAML/SSO, LDAP, JIT provisioning)
• Third-partytool integration(LTI, API, IPaaS)
• Dataintegrationconcepts(programmatic flat file transfer,API, relational databasemanagement,BI tools, EDW)
• Excellent verbal and written communication skills,effectively articulating technical conceptsto a varied audience
• Strongpresentation skills, with the ability to convince and persuade
• Experience interpreting and responding totechnical requirements(such aswithinRFPs), gathering client requirements,and/orwriting SOWswould be an asset
• Team oriented,collaborative problem solver– Fosterscollaborative and positive relationships betweenteam members,sales, services, and other internal teams
• Leadership,initiativeand execution – Identifiesorganizational and informational gaps;definesand executesplans to close gaps; takesleadership in problem solvingin collaborationwith others; drivessolutioningfromproblemdefinition to close
• Organized and analytical–Sound time managementand self-organization skills,managingmultiple projectssimultaneouslywith varying complexities
• Ability to workremotelywith a distributed team and traveloccasionally
• Background inteaching and learning industry would be an asset(Higher Education, K-12, and/or Corporate Learning)

The expected base salary range for a new hire in this role is listed below.The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range

$85,000 — $105,000 CAD

Don’t meet every single requirement?We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love…

Why we’re awesome:

At D2L, we are dedicated to providing…

• Impactful work transforming the way the world learns
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our SkillsWave Program
• 2 Paid Days off for SkillsWave-related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices Spaces at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne offices.

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at [email protected] and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially.D2L maintains a drug-free workplace.

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