Solution Specialist II

BCAA; Eastern Ontario; Hybrid; CAD 97,000 - 122,000; Full time

Job summary

An established industry player is seeking a Solution Specialist II to lead the design and implementation of innovative infrastructure solutions. In this hybrid role, you will leverage your extensive experience in cloud environments, particularly AWS and Azure, to enhance operational excellence. Your expertise will be critical in troubleshooting complex technical issues, automating processes, and ensuring the infrastructure aligns with best practices. Join a collaborative team dedicated to delivering exceptional value-driven services and making a meaningful impact in the community. If you're passionate about technology and eager to drive change, this opportunity is perfect for you.

Benefits

Flexible benefits

Career and personal development

Performance bonus programs

Paid time off for wellness and volunteering

BCAA membership perks

Qualifications

• 7+ years of IT experience with 4+ years in Windows/Linux system administration.
• Expertise in AWS and Azure cloud platforms with strong scripting skills.

Responsibilities

• Design and support disaster recovery policies and data archiving solutions.
• Manage workloads in cloud environments using AWS technologies and scripting.

Skills

Windows System Administration

Linux System Administration

AWS

Azure

Scripting (PowerShell, Python)

Networking

Active Directory

Disaster Recovery

Cloud Technologies

Documentation Skills

Education

Associate’s Degree in Computer Science

Bachelor’s Degree in Information Systems

Post-Graduate Degree in Computer Engineering

Tools

AWS Cloud Services

Azure/O365

VMware

Cisco UCS

NetApp

Job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring a Solution Specialist II based in our Head Office .

Please note that this is a hybrid role based out of our Burnaby, BC office (2 Days On Site / 3 Days Remote). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.

As a Solution Specialist II at BCAA, you’ll take a lead role in designing, implementing, and supporting business and infrastructure systems in a multi cloud environment. Leveraging your expertise in Windows and Linux system administration, AWS, and Azure platforms, you’ll provide technical consulting, design architecture, and operational direction to drive infrastructure innovation and operational excellence.

In this position, you will contribute to automation initiatives, security and identity management, and multi-tier architecture development. You’ll also play a critical role in troubleshooting complex technical issues, designing disaster recovery solutions, and researching new technologies to ensure BCAA’s infrastructure aligns with best practices and operational needs.

This is an exciting opportunity for a technical expert who thrives in dynamic, collaborative environments and is committed to delivering value-driven automation and infrastructure services.

Who you are:

• You are a skilled IT professional with expertise in hybrid environments and cloud platforms such as AWS and Azure.

• You have a deep understanding of infrastructure technologies, including Active Directory, system administration, and networking.

• You are highly analytical, proactive, and capable of solving complex technical challenges with innovative solutions.

• You thrive in collaborative, agile teams and enjoy contributing to continuous improvement and operational efficiency.

• You are detail-oriented, with excellent documentation skills and a focus on maintaining high-quality standards.

What you’ll do:

• Design, build, and support redundant systems, disaster recovery policies, and data archiving solutions to protect data assets.

• Manage and automate workloads in cloud environments, utilizing AWS cloud technologies and scripting languages such as PowerShell and Python.

• Implement and maintain security, identity, and access management solutions, including AWS IAM and Azure SSO.

• Troubleshoot and resolve complex technical incidents across all environments, ensuring optimal system performance and reliability.

• Oversee and support multi-tier architectures, including load balancers, caching, web servers, application servers, databases, and networking.

• Plan, deploy, and maintain Azure/ AWS systems to meet operational and project requirements.

• Collaborate with cross-functional teams to advocate for design strategies that leverage emerging technologies, frameworks, and processes.

• Contribute to continuous improvement initiatives, including CI/CD and Infrastructure as Code (IAC) implementations.

• Conduct research and provide recommendations on new technologies and standards to support procurement and development efforts.

• Develop and maintain high-quality documentation to ensure clear communication of technical solutions and processes.

What you bring:

• Associate’s, Bachelor’s, or Post-Graduate Degree in Computer Science, Information Systems, or Computer Engineering.

• 7+ years of IT experience, including 4+ years of system administration in Windows/Linux environments.

• 3+ years of hands-on experience in AWS systems administration or engineering.

• Expertise in Windows System Administration, including Active Directory, Group Policy, DNS, and DHCP.

• Proficiency with infrastructure technologies, such as VMware, Cisco UCS, NetApp, and networking/security best practices.

• Technical experience with AWS cloud services (e.g., EC2, S3, Lambda, IAM) and Azure/O365 platform services (e.g., Conditional Access, Identity Services).

• Strong scripting and automation skills with tools like PowerShell and Python.

• Knowledge of Service Level Agreements (SLAs) and Operating Level Agreements (OLAs).

• Bonus Skills!

• Relevant certifications such as Microsoft Certified: Azure Solutions Architect Expert or AWS Certified Solutions Architect are preferred.

Internal Applicants: Please note that the internal posting closes on January 30, 2025, and the role is a Grade 14 position.

The salary range for this position is $97,384.68 to $121,730.88 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.

• Career and personal development to help you grow and reach your goals.

• Incentives that recognize team and individual sales and performance.

• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.

• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.

*for permanent employees

We’re always looking for amazing people like you. Apply today!

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail].