Solution Specialist I, Infrastructure

Insight Global; Burnaby; On-site; CAD 85,000 - 110,000; Full time

Job summary

Insight Global seeks a Solution Specialist I to join a Vancouver, BC team providing consulting, technical planning, and system administration support. The role focuses on second- and occasional third-level administration, helping design and maintain system architecture, and ensuring operational excellence across on-premises and cloud environments.

The candidate will troubleshoot, coach junior staff, and contribute to project success, with emphasis on AWS, Microsoft environments, PowerShell

Qualifications

• 6-7 years of system administration and/or system infrastructure experience.
• Hands-on experience with AWS cloud services (EC2, S3, IAM, VPC).
• Expert background in administering Microsoft environments, including Active Directory, DNS, DHCP, and GPO.
• Familiarity with Office 365 hybrid environments and identity management.
• Proficiency with PowerShell scripting for automation and administration.
• Knowledge of ITIL principles and experience working within SLA-driven environments.
• Strong troubleshooting, problem solving and communication skills; exposure to Terraform or other Infrastructure-as-Code (IaC) tools.
• Familiarity with CI/CD pipelines or DevOps practices.
• Understanding of containerization platforms (Docker, Kubernetes).
• AWS or Microsoft certifications (ex. AWS Solutions Architect Associate, Microsoft 365/Windows Server certifications).
• Familiarity with SCCM or MECM management.

Responsibilities

• Support and maintain AWS cloud infrastructure services, including compute, storage, and networking resources.
• Administer Windows Server environments, including Active Directory, Group Policy Objects (GPO), and Public Key Infrastructure (PKI).
• Provide support for hybrid Office 365 services, including Exchange Online, Teams, and identity integration.
• Automate routine administrative tasks using PowerShell scripting.
• Monitor and manage incident, request, and change activities in alignment with ITIL processes.
• Contribute to meeting defined SLAs for system availability, performance, and support response times.
• Assist senior team members in implementing and documenting new enterprise IT solutions.
• Participate in patching, upgrades, and system lifecycle management across on-premises and cloud platforms.
• Maintain documentation of system configurations, processes, and operational standards.

Job description

Job Description

Insight Global is seeking a Solution Specialist I to join a dynamic team supporting an employer in Vancouver, BC. The successful candidate will provide consulting, technical planning, and system administration support to the business and infrastructure teams.

In this role you will delivery second-level and occasional third-level administration, help design and maintain system architecture, and ensure operational excellence. You'll also play a key role in troubleshooting, coaching junior staff, and contributing to project success.

Key responsibilities include, but are not limited to:

• Support and maintain AWS cloud infrastructure services, including compute, storage, and networking resources
• Administer Windows Server environments, including Active Directory, Group Policy Objects (GPO), and Public Key Infrastructure (PKI)
• Provide support for hybrid Office 365 services, including Exchange Online, Teams, and identity integration
• Automate routine administrative tasks using PowerShell scripting
• Monitor and manage incident, request, and change activities in alignment with ITIL processes
• Contribute to meeting defined SLAs for system availability, performance, and support response times
• Assist senior team members in implementing and documenting new enterprise IT solutions
• Participate in patching, upgrades, and system lifecycle management across on-premises and cloud platforms
• Maintain documentation of system configurations, processes, and operational standards

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail]. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 6-7 years of system administration and/or system infrastructure experience
• Hands-on experience with AWS cloud services (EC2, S3, IAM, VPC)
• Expert background in administering Microsoft environments, including Active Directory, DNS, DHCP, and GPO
• Familiarity with Office 365 hybrid environments and identity management
• Proficiency with PowerShell scripting for automation and administration
• Knowledge of ITIL principles and experience working within SLA-driven environments
• Strong troubleshooting, problem solving and communication skills Exposure to Terraform or other Infrastructure-as-Code (IaC) tools
• Familiarity with CI/CD pipelines or DevOps practices
• Understanding of containerization platforms (Docker, Kubernetes)
• AWS or Microsoft certifications (ex. AWS Solutions Architect Associate, Microsoft 365/Windows Server certifications)
• Familiarity with SCCM or MECM management