Solution Engineer

Botpress; Montreal; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading AI start-up in Canada is hiring a Solutions Engineer to work with customers and implement advanced AI solutions. This role requires strong problem-solving capabilities and technical knowledge while fostering customer success through tailored support.

Benefits

4 weeks of vacation

Paid sick and parental leave

Comprehensive health, dental, and vision insurance

Funding for education and skills improvement

Fully-stocked fridge and cupboard

Weekly socials

Qualifications

• Experience in a solutions engineering, technical support, or implementation role.
• Strong problem-solving skills and technical communication.
• Comfortable with APIs and guiding users.

Responsibilities

• Work directly with customers to understand technical needs.
• Design and deliver tailored solutions using our platform.
• Collaborate with Sales for pre-sales support and product demos.

Skills

Problem-solving

Technical communication

API knowledge

Customer engagement

Collaboration

Adaptability

Job description

Help bring AI agents to companies worldwide.

Over the next decade, autonomous agents will redefine how we work.

Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.

Our product works today and at scale, across industries, regions, and limitless use cases.

As the 3rd fastest-growing B2B AI start-up worldwide, we're at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.

The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.

If you want to build foundational technology for one of the most meaningful platform shifts in software, we're looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions
  
  

About The Role

We're hiring a Solutions Engineer to help customers implement and succeed with our platform.

You'll work directly with users and prospects to understand their goals, solve problems, and design solutions that show the power of agentic AI in action. This is a cross-functional role that blends technical know-how with customer collaboration.

You'll partner closely with Sales, Product, and Customer Success to make sure customers are set up for long-term success — whether it's through live demos, implementation support, or building out proof-of-concepts.

This role is open to all levels of experience. As we expand our Solutions Engineering team, we're open to hearing from strong candidates at any stage of their career.

Responsibilities

• Work directly with customers and prospects to understand their technical needs and goals
• Design and deliver tailored solutions using our platform
• Assist with implementation, integration, and troubleshooting during onboarding
• Collaborate with Sales to support pre-sales conversations and product demos
• Provide feedback to Product and Engineering based on customer interactions
• Help improve internal tools, documentation, and onboarding workflows
• Serve as a trusted technical advisor throughout the customer lifecycle
• Stay current on platform capabilities and how they apply to real-world use cases
  
  

Requirements

• Experience in a solutions engineering, technical support, or implementation role (or equivalent technical experience)
• Strong problem-solving skills and the ability to communicate technical concepts clearly
• Comfortable working with APIs, debugging issues, and guiding users through product workflows
• Confident in live customer interactions — demos, onboarding, troubleshooting, and follow-ups
• Able to collaborate across teams and stay organized in a fast-moving environment
• Curious, adaptable, and interested in helping users build with AI
  
  

About Botpress

As a fast-growing Series A start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.

Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.

You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

Benefits

• Work at one of Canada's fastest-growing AI start-ups
• Work with a talented and passionate team
• 4 weeks of vacation
• Paid sick and parental leave
• Comprehensive health, dental, vision, travel, and life insurance
• Funding for education and skills improvement
• Fully-stocked fridge and cupboard - we take snacks seriously
• Your own desk - no ‘hot-desk'-style sign-up systems
• A vibrant office community, including weekly socials