Solution Delivery Manager

Rogers Communications; Belleville; On-site; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a dynamic Program Manager to lead analytics initiatives across various functional groups. This role involves creating frameworks, overseeing training packages, and enhancing user engagement through targeted marketing campaigns. The ideal candidate will possess strong project management skills and a collaborative mindset, capable of managing multiple projects while effectively communicating with cross-functional teams. Join a forward-thinking company where your contributions will drive user satisfaction and platform success in a rapidly evolving data landscape.

Qualifications

• Proven experience in program management, preferably in data analytics.
• Strong project management skills and ability to manage multiple initiatives.

Responsibilities

• Create frameworks and playbooks for analytics across stakeholder groups.
• Develop marketing campaigns to increase platform engagement.

Skills

Program Management

Project Management

Communication Skills

Collaboration

Change Management

Data Analytics

User Engagement Strategies

Tools

Analytics Tools

Data Visualization Tools

Job description

A Day in the Life

1. Create an aligned framework, playbook, and maturity assessment for analytics across functional stakeholder groups. Own the execution of this plan.
2. Oversee the creation and delivery of standard analytic training packages, managing user stories from our 24 product teams.
3. Handle all end-user communications about our platform (e.g., planned downtime notifications, quarterly recaps, new programs).
4. Develop and implement targeted marketing campaigns to increase platform engagement and user satisfaction.
5. Partner with the team to create engaging content for training materials, newsletters, and announcements tailored to the needs of the user base.

Must Have : Minimum Requirements KNOWLEDGE / EDUCATION

JOB EXPERIENCE

• Proven experience in program management, preferably in data analytics or a related field.
• Practical knowledge in leading and managing the execution of processes and projects.
• Strong project management skills and the ability to manage multiple initiatives simultaneously.
• Strong background in developing adoption strategies, training and communication programs, and change management.
• Excellent communication, collaboration, and leadership skills.
• Ability to work with cross-functional teams and stakeholders, including data professionals and business users.
• Knowledge of analytics and data visualization tools is a plus, to better understand the user's perspective.
• Preferred knowledge in operations, supply chain, supplier management, systems, data analytics, and business process automation.