Program Manager (Route Delivery)

ZipRecruiter; New Brunswick; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company in the clean energy field is seeking a Program Manager to oversee residential energy efficiency programs. This role requires a proactive leader with experience in project management and strong financial skills. The ideal candidate will drive program success while fostering a collaborative team environment and building client relationships. Travel may be required for this position, emphasizing the company's commitment to delivering excellence in energy solutions.

Qualifications

• At least 5 years of project management experience.
• 3 years of experience leading and mentoring teams.
• Proven financial management skills.

Responsibilities

• Oversee daily operations of energy efficiency programs.
• Manage internal team and operational procedures.
• Communicate effectively across departments.

Skills

Project Management

Customer Service

Energy Efficiency

Financial Acumen

Interpersonal Skills

Education

Bachelor’s degree

Graduate degree in business or energy-related field

Tools

Microsoft Office (especially Excel)

Job description

Job Description

The Program Manager (PM) will lead the implementation and operations of a residential energy efficiency program. The PM is responsible for meeting energy savings goals while staying within budget. This includes supervising the local internal team, working with external partners, and managing the relationship with the utility client(s) and/or prime contractors.

The ideal candidate is an experienced and self-directed leader with a background in operations and program management. Financial acumen, client management, and relationship building experience are required. Strong interpersonal skills are a must. A passion for energy efficiency and the clean energy field is strongly desired.

DUTIES AND RESPONSIBILITIES

1. Oversee the day-to-day operations of an energy efficiency program(s) to ensure success. Forecast, track, and deliver portfolio-level budgets and energy savings targets. Manage program initiatives including tracking milestones, deliverables, budget, financial management, reporting needs, client relationships, and monitoring program progress.
2. Manage the internal team and operational procedures to ensure the program's success, including overall team management, facilitating meetings, developing status reports, performing operations reviews, and tracking key performance indicators (KPIs) such as customer satisfaction targets. Respond to and resolve customer inquiries in a timely manner. Implement cost-effective solutions and promote continuous improvement.
3. Communicate effectively with internal departments, including Marketing, Finance, Data, Engineering, and Talent Management, to ensure projects are properly funded, resourced, and targeted to exceed client expectations.
4. Perform related work as required.

MINIMUM QUALIFICATIONS

• Bachelor’s degree and at least 5 years of experience in project management, customer service, and/or energy efficiency. Minimum of 3 years’ experience leading, motivating, mentoring, and developing teams effectively.
• Embrace the core values of a diverse organization.
• Strong verbal, written, and listening communication skills. Proficient in effective communication across all organizational levels, including senior leadership, team members, and peers.
• Strong financial skills with proven experience managing P&L and departmental budgets.
• Excellent organizational skills and attention to detail.
• Ability to analyze, interpret, and synthesize data. Strong computer skills, especially in Microsoft Office, particularly Excel.
• Ability to pass a background check and drug test.

QUALIFICATIONS

• A graduate degree in business, environmental policy, or an energy-related field.
• Experience in marketing and/or business development.
• Familiarity with utility conservation programs.
• Certificate and/or knowledge of Lean Six Sigma principles and/or PMP certification.

TRAVEL

• Travel may be required during evenings and weekends occasionally.
• Expected travel is approximately 10-15% of the time.

Company Description: START - Specialized Talent Acquisition Recruiting Team. We offer 24/7 staffing services to the Metro Detroit Area.