Solution Architect, Power Platform & D365

MNP; Toronto; On-site; CAD 110,000 - 145,000; Full time

Benefits offered by this job

4 personal days

Group pension plan with 4% matching

Wellness subsidy

Professional development assistance

Job summary

MNP Digital is seeking an experienced Solution Architect to drive the adoption of Microsoft D365/Power Platform for enterprise clients in Canada. You’ll lead architecture, design and delivery of customer service and case management solutions, mentor teams, and collaborate with clients to modernize processes using AI-enabled capabilities.

The role requires deep Dynamics 365, Power Platform expertise, strong leadership, and the ability to travel across Canada up to 20% while delivering high-impact

Qualifications

• Ten+ years of experience implementing CRM or case management solutions.
• Five+ years with Dynamics 365 Customer Service and Power Platform.
• Deep knowledge of Agile Scrum and enterprise integration patterns.

Responsibilities

• Architect, design and implement Dynamics 365 Customer Service/Case Management solutions leveraging out-of-the-box capabilities, configuration and customization.
• Lead and enable team members, plus act as a top individual performer in engagements.
• Communicate and implement capabilities that provide value to customers while leveraging AI for modernization.

Skills

Dynamics 365

Power Platform

Azure DevOps

GitHub

Visual Studio

Team leadership

Tools

Azure DevOps

GitHub

Visual Studio

Job description

What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada's largest consulting organizations, we're so much more! We're also serious about technology.
Make an impact with our Digital Solutions team as a Solution Architect, Power Platform & D365 by driving innovation in our solutions. As the successful candidate, you will have the opportunity to assist our clients in the adoption of the Microsoft D365/Power Platform (D365, Power Apps, Power Automate, Power BI, Power Pages, AI). As a member of our Client Delivery Team, you will be developing enterprise grade solutions that help both commercial and government enterprises improve business results through modernization of processes, applications, and approaches to real-world business problems. Our expertise with Microsoft Dynamics 365, an exciting AI-powered technology platform, is the foundation of our status as an Inner Circle Partner.
At MNP Digital, we're a team of highly skilled and creative thinkers that continuously support and learn from each other. We pride ourselves on translating our clients' challenges into real results by leveraging technology - and that all starts with having the right people to deliver. We've created an environment where you'll continuously grow, always have a voice and collaborate on work that’s meaningful and fulfilling. If you're ready to take your career into your own hands, you've come to the right place.

Responsibilities

• Architect, design and implement Dynamics365 Customer Service/Case Managementsolutionsleveragingout of the box capabilities,configurationand customization
• Lead and enable team members, in addition to being a top individual performer
• Work closely with clients and other resources as a team leader, being fully accountable to the technical solution in project engagements.
• Effectively communicate, architect, design, plan, and implement capabilities that provide value to customers
• Utilize AI to augment and evolve team best practices for development, design, and testing use cases, establishing MNP Digital as a Frontier Firm
• Implement solutions using hybrid-agile and agile methods
• Take a proactive and continuous approach for professional development, collaboration, and knowledge sharing
• Acts as a subject matter expert in transferring solution-critical knowledge
• Highly motivated, creative, and self-sufficient with the ability to work successfully under pressure
• Mentor, motivate and coach team members towards professional and personal development by setting clear expectations, providing feedback and addressing performance issues promptly
• Promote regular attendance, balanced lifestyle and high standard of team wellness
• Conduct formal, written annual performance reviews
• Create an environment where team members are empowered to contribute, innovate, grow, and perform at their best.
• Develop the next generation of leaders through mentorship, coaching, succession planning, and hands-on leadership opportunities.
• Attend internal MNP courses to further develop your technology consulting knowledge
  

Skills And Experience

• Ten+ (10+) years of experience implementing CRM or case management solutions in the private or public sector, with five (5) years experience with Dynamics 365 Customer Service and Power Platform
• 3 years in a technical leadership role; enabling, guiding, teaching, and mentoring developers in the Microsoft Dynamics 365 ecosystem
• AI mindset and hands-on experience in various LLMs, Copilot, Cowork, vibe coding, Agents, etc.
• Strong people leadership skills with a proven ability to foster an inclusive, high-performance culture that empowers individuals to innovate, grow, and excel.
• Demonstrated success developing future leaders through mentorship, coaching, career planning, and the delegation of meaningful leadership responsibilities.
• Experience in creating architectural artefacts (contextual, conceptual, logical, physical), performing code reviews, implementing code best practices, setting up environments, and managing large solution deployments
• Grants management, License management, or case management solution implementation experience
• In-depth experience using Azure DevOps, GitHub, and Visual Studio
• Experience in Microsoft Contact Center (CCAS) an asset
• Experience with Dynamics 365 Field Service, Sales, Customer Insights, or Marketing modules an asset
• Deep knowledge in Agile Scrum Software Development Life Cycle
• Deep understanding of platform integration patterns and APIs, system integrations, software engineering patterns, development of architectural/high level designs within defined architectural frameworks and software engineering patterns
• Proven experience in designing complex integration of multiple systems
• Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership
• Proven experience across multiple languages and technology stacks (Java, C, C++, C#, Objective C, SQL Server, etc.) is an asset
• Ability to travel throughout Canada up to 20% if needed
  

MY REWARDS @ MNP

More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.
THIS is a current opportunity with an ideal hiring range between $110,000 and $145,000 depending on skills and experience.
Our MyRewards@MNP program offers benefits that allow you to thrive at work and outside of the office. Be rewarded with generous paid time off including 4 personal days, firm sponsored social events, a group pension plan with 4% matching contribution, voluntary savings products, bonus program eligibility, a wellness subsidy, health and dental benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible 'Dress For Your Day' environment and more!