Solution Architect, Power Platform & D365

Mnp; Markham; On-site; CAD 110,000 - 145,000; Full time

Benefits offered by this job

4 personal days

Group pension plan with 4% matching

Wellness subsidy

Health and dental benefits

Job summary

MNP is seeking a Solution Architect for Power Platform & D365 to lead the design and delivery of enterprise CRM and case management solutions. You will guide teams, collaborate with clients, and drive modernization using Microsoft Dynamics 365 and the Power Platform.

The role emphasizes AI-driven development, cross-functional leadership, and strong architectural skills across multiple systems, with opportunities to mentor and grow within a dynamic Digital Solutions team.

Qualifications

• Ten+ years of experience implementing CRM or case management solutions in the private or public sector.
• 5+ years with Dynamics365 Customer Service and Power Platform.
• 3 years in a technical leadership role; enabling, guiding, teaching, mentoring developers.
• AI mindset with hands-on experience in various LLMs and Copilot tools.
• Strong people leadership, fostering an inclusive high-performance culture.
• Experience creating architectural artefacts, code reviews, and large deployments.
• Experience with Azure DevOps, GitHub, Visual Studio.
• Deep knowledge of Agile Scrum SDLC.
• Strong API integration and cross-system architectural patterns.
• Willingness to travel throughout Canada up to 20%.

Responsibilities

• Architect, design and implement Dynamics365 Customer Service/Case Management solutions leveraging out of the box capabilities, configuration and customization.
• Lead and enable team members, in addition to being a top individual performer.
• Work closely with clients and other resources as a team leader, being fully accountable to the technical solution in project engagements.
• Effectively communicate, architect, design, plan, and implement capabilities that provide value to customers.
• Utilize AI to augment and evolve team best practices for development, design, and testing use cases.
• Implement solutions using hybrid-agile and agile methods.
• Take a proactive and continuous approach for professional development, collaboration, and knowledge sharing.
• Act as a subject matter expert in transferring solution-critical knowledge.
• Mentor, motivated and coach team members towards professional and personal development.
• Promote regular attendance, balanced lifestyle and high standard of team wellness.
• Conduct annual performance reviews.
• Create an environment where team members are empowered to contribute, innovate, grow, and perform at their best.
• Develop the next generation of leaders through mentorship, coaching, succession planning, and hands-on leadership opportunities.
• Attend internal MNP courses to further develop technology consulting knowledge.

Skills

Dynamics365

Power Platform

CRM implementation

Technical leadership

Agile Scrum

Azure DevOps

API integration

Multiple languages

Tools

GitHub

Visual Studio

Azure DevOps

Job description

Solution Architect, Power Platform & D365

What do you think of when you hear the name MNP?Most likely taxand accounting, but as one of Canada’s largest consulting organizations,we’reso much more!We’realso serious about technology.

Make an impact with our Digital Solutions team asaSolution Architect, PowerPlatform & D365by drivinginnovationin our solutions. As the successful candidate, you will have the opportunity to assistour clients in the adoption of the Microsoft D365/Power Platform (D365, Power Apps, Power Automate, Power BI, Power Pages, AI). As a member of our Client Delivery Team, you will be developing enterprise grade solutions that help both commercial and government enterprises improve business results through modernization of processes, applications, and approaches to real-world business problems. Ourexpertisewith Microsoft Dynamics 365, an exciting AI-powered technology platform, is the foundation of our status as an Inner Circle Partner.

At MNP Digital,we’rea team of highly skilled and creative thinkers that continuously support and learn from each other. We pride ourselves on translating our clients’ challenges intoreal resultsbyleveragingtechnology – and that all starts with having the right people to deliver.We’vecreated an environment whereyou’llcontinuously grow, always have a voice and collaborate on workthat’smeaningful and fulfilling. Ifyou’reready to take your career into your own hands,you’vecome to the right place.

Responsibilities

• Architect, design and implement Dynamics365 Customer Service/Case Managementsolutionsleveragingout of the box capabilities,configurationand customization
• Lead and enable team members, in addition to being a topindividualperformer
• Work closely with clients and other resourcesas ateamleader,being fully accountable to the technical solution in project engagements.
• Effectively communicate,architect,design, plan, and implement capabilities that provide value to customers
• Utilize AI to augment and evolve team best practices for development, design, and testing use cases, establishing MNP Digital as a Frontier Firm
• Implement solutions using hybrid-agile and agile methods
• Take a proactive and continuous approach for professional development, collaboration, and knowledge sharing
• Acts as a subject matter expert in transferring solution-critical knowledge
• Highly motivated, creative, and self-sufficient with the ability to work successfully under pressure
• Mentor, motivate and coach team members towards professional and personal development by setting clear expectations, providingfeedbackand addressing performance issues promptly
• Promote regular attendance, balancedlifestyleand high standard of team wellness
• Conduct formal, written annual performance reviews
• Create an environment where team members are empowered to contribute, innovate, grow, and perform at their best.
• Develop the next generation of leaders through mentorship, coaching, succession planning, and hands-on leadership opportunities.
• Attend internal MNP courses to further develop your technology consulting knowledge

Skills and Experience

• Ten+(10+) years of experience implementing CRM or case management solutions in the private or public sector, with five (5)years experiencewith Dynamics365 Customer Serviceand Power Platform
• 3 years in a technical leadership role;enabling, guiding, teaching,and mentoringdevelopersin the Microsoft Dynamics365ecosystem
• AI mindsetandhands-on experience in various LLMs, Copilot,Cowork, vibe coding,Agents,etc.
• Strong people leadership skills with a proven ability to foster an inclusive, high-performance culture that empowers individuals to innovate, grow, and excel.
• Demonstrated success developing future leaders through mentorship, coaching, career planning, and the delegation of meaningful leadership responsibilities.
• Experience in creatingarchitectural artefacts (contextual, conceptual, logical, physical), performingcode reviews,implementing code best practices,setting up environments, and managing large solutiondeployments
• Grantsmanagement, License management, or case managementsolution implementation experience
• In-depthexperience using Azure DevOps, GitHub, and Visual Studio
• Experience in Microsoft ContactCenter (CCAS) an asset
• Experience with Dynamics 365 Field Service, Sales, Customer Insights, or Marketing modules an asset
• Deep knowledge inAgileScrumSoftware Development Life Cycle
• Deep understanding of platform integration patterns and APIs, system integrations, software engineering patterns, development of architectural/high level designs within defined architectural frameworks and software engineering patterns
• Proven experience in designing complex integration of multiple systems
• Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership
• Proven experience across multiple languages and technology stacks (Java, C, C++, C#, Objective C, SQL Server, etc.) is an asset
• Ability to travel throughout Canada up to 20% if needed

MY REWARDS @ MNP

More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.

This is a current opportunity with an ideal hiring range between $110,000 and $145,000 depending on skills and experience.

Our MyRewards@MNP program offers benefits that allow you to thrive at work and outside of the office. Be rewarded with generous paid time off including 4 personal days, firm sponsored social events, a group pension plan with 4% matching contribution, voluntary savings products, bonus program eligibility, a wellness subsidy, health and dental benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, learning opportunities through MNP University, a flexible ‘Dress For Your Day’ environment and more!