Solution and Implementation Consultant

SuiteSpot Technology; Toronto; Remote; CAD 50,000 - 90,000; Full time

Job summary

An innovative PropTech company is seeking a dedicated Customer Success Specialist to enhance client experiences and drive software adoption. In this role, you will assist customers with onboarding, provide ongoing support, and identify upsell opportunities, all while working in a collaborative and dynamic environment. The company values passion, integrity, and execution, offering a flexible remote work culture and a competitive benefits package. If you are motivated by customer success and eager to learn, this is the perfect opportunity for you.

Benefits

Flexible remote working options

Comprehensive benefits package

Ongoing learning opportunities

Social events and team building

Qualifications

• Ability to quickly learn new technologies and explain software features.
• Excellent interpersonal and verbal communication skills.

Responsibilities

• Assist with onboarding of new customers and provide ongoing support.
• Monitor usage and adoption, executing targeted adoption programs.

Skills

Customer Support

Technical Assistance

Interpersonal Communication

Problem Solving

Adaptability to New Technologies

Education

Bachelor's Degree in a relevant field

Tools

Customer Relationship Management (CRM) Software

Reporting Tools

Job description

Who we are

At SuiteSpot, we are a PropTech company on a mission to transform how residential real estate is managed and operated at scale. Our award-winning SuiteSpot Maintenance and Capital SaaS solutions help our customers operate at scale by combining cutting-edge technology, enterprise support, and development agility in a best-in-class offering that we have come to be known for.

From day one, our work has been guided by four principles:

• Deliver value in the real world
• Execute with excellence
• Collaborate with tenacity
• Culture of coaching

Job Description

• Assist with onboarding of new customers by discovering the pain points in their current processes and suggesting relevant SuiteSpot solutions to help alleviate those issues.
• Configure, support, train users during the customer implementation projects.
• Provide on-going configuration maintenance support for your customer accounts.
• Monitor usage and adoption and connect with customers at the right time. Execute targeted adoption programs such as live webinars and video training to drive adoption.
• Identify expansion and upsell opportunities in partnership with our Sales and Customer Success teams.
• Log all incoming incidents and requests as well as actions taken to resolve them.
• Respond to incidents and provide Level 2 technical assistance to end-users.
• Maintain and improve knowledge of company-supported tools, applications, and reporting tools.

Who you are

• You are able to quickly learn new technologies and explain software features and concepts to customers in a simple, succinct manner.
• You have the ability to understand complex customer requirements and how they can be addressed with our software solutions.
• You have excellent interpersonal and verbal communication skills to clearly convey thoughts, both written and verbally, while listening attentively and asking questions for clarification and understanding.
• You focus your time/energy on the most important issues/opportunities. Clearly understand how to assess the importance of tasks and decisions.
• You are an avid learner and constantly seek ways to improve.
• You are determined to succeed, and are motivated by the success of customers and colleagues.
• You work well with others to deliver results and are able to contribute meaningfully to the team.
• You keep your promises, take your commitments to others seriously, and have demonstrable integrity.
• Confident, but not arrogant!
• Love what you do and take pride in the impact that you make to the company!

Why join?

SuiteSpot is a fun place to work, dedicated to solving problems with resilient and scalable solutions. We have a reputation for meeting our clients’ needs, building new features and functionality, and supporting integrations and implementation far beyond the go-live.

We're a small team without big egos, willing to contribute wherever we are needed. We hold our values - passion, integrity, and execution - up high, taking ownership and accountability for our individual impact, expanding our knowledge, and advocating for change and each other. We take our work very seriously but never take ourselves too seriously. Our company culture promotes ongoing learning and team building. We bring people together a few times a month to discuss deliverables and individual professional development goals and to connect at social events.

At SuiteSpot, we embrace the whole person and offer flexible, remote working options, a competitive compensation package, and a comprehensive benefits package that starts on day one.

Apply now.

At SuiteSpot, we recognize that not everyone takes the same path when building their skills; we value diverse skills, approaches, education, and experience. If you meet 70% of the qualifications we are looking for and you are looking for a challenging career, we invite you to express your interest here.

We are committed to diversity, equity, and inclusion. We welcome and appreciate candidates from diverse backgrounds, including women, persons with disabilities, Black, Indigenous and People of Colour (BIPOC), the 2SLGBTQIA+ community, and other equity-seeking groups.

SuiteSpot welcomes and encourages applications from people with disabilities. Should you require accommodations in any part of the interview process, please contact us at [e-mail] and we will be happy to assist you.