Software Support / Applications Trainer

St. Clement's School; Kelowna; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established educational institution seeks a dedicated Software Support and Applications Trainer to enhance the technology skills of its staff. This role involves delivering engaging training sessions on various software applications, ensuring that educators can utilize these tools effectively to support student learning. The ideal candidate will possess strong communication skills, a knack for problem-solving, and a passion for technology. With a supportive team environment and opportunities for professional growth, this position offers a chance to make a significant impact in the educational landscape. Join a forward-thinking organization committed to fostering a diverse and inclusive learning environment.

Benefits

5% pay in lieu of statutory holidays

5% pay in lieu of vacation

10% in lieu of benefits after 120 days

Qualifications

• 2 years of experience training adults in software applications.
• Hands-on knowledge of enterprise applications like MS Office and SharePoint.

Responsibilities

• Deliver training on software programs to end users in the school district.
• Design and improve in-house software applications training programs.

Skills

Adult Training

Communication Skills

Problem Solving

Customer Service Orientation

Education

Completed Grade 12

Post-secondary program in Computer Technology

Tools

MS Office Suite

SharePoint

Zoom

Teams

Learning Management Systems

Job description

It is acknowledged that Central Okanagan Public Schools operates within the unceded, Traditional Territory of the Okanagan syilx peoples. The School District enrolls over 25,000 students (including approximately 3,200 students who self-identify as having First Nations, Metis, and/or Inuit ancestry from Canada). Central Okanagan Public Schools is located in the Central Okanagan encompassing the communities of Peachland, West Kelowna, Kelowna, and Lake Country. There are a total of 50 school sites with 32 Elementary Schools, 8 Middle schools, 5 Secondary Schools, 3 Learning Centres, an Alternate Education School, and an Online Learning School (K-12). Central Okanagan Public Schools has an excellent reputation of providing outstanding, student-centered programs in a diverse and inclusive environment as well as offering a wide range of educational opportunities for students and staff. We believe equity empowers each learner to thrive, holistically.

We invite applications for the position of:

Software Support / Applications Trainer

Under the supervision of the Director of the Learning Technology Department, the Software Support and Applications Trainer will deliver training to end users in School District No. 23 on how to use various types of software programs efficiently and effectively in support of district goals and objectives. This individual is responsible for designing, delivering, and improving in-house software applications training programs and related courseware.

The successful candidate will possess the following qualifications:

• Completed grade 12 and six (6) month post-secondary program related to computer technology technical training and/or experience in maintaining and configuring library automation/delivery systems and online web-based services;
• Two (2) years' previous related experience;
• Net typing speed of fifty (50) words per minute;
• Experience training adults in online and classroom environments using a variety of applications and digital tools such as Zoom, Teams, and Learning Management Systems;
• In-depth, hands-on knowledge of enterprise and desktop applications, including MS Office Suite and SharePoint/Outlook;
• Excellent communication skills and professional attitude, and ability to develop new skills while working independently.

The successful applicant will be expected to:

• Engage in training and successfully complete MyEd BC-Level 1, 2, and 3 training;
• Develop excellent working knowledge and experience with Ministry K-12 student data collection processes (1701, TRAX, SADE, etc.);
• Demonstrate leadership characteristics, with ability to motivate, inspire, and resolve conflict in an effective manner;
• Possess excellent organizational and interpersonal skills, with strong customer service orientation;
• Problem solve and troubleshoot technical problems over the phone using collaborative tools;
• Work as part of a team and be self-motivated and self-directed;
• Stay current with the most recent knowledge and technology in regard to MyEdBC, SharePoint, Insignia, and Microsoft Office;
• Assist the Learning Technology Integrated Services Team with training on major training initiatives in the District;
• Complete the required District's Health and Safety training.

This is a temporary full-time position starting as soon as possible until at least April 30, 2025, with possible extension, working 35 hours per week at a wage rate of $30.89 per hour.

Temporary employees earn 5% of straight time earning in each pay period in lieu of statutory holidays and 5% of bi-weekly earnings in lieu of vacation.

Once a temporary employee gains seniority (after 120 days of work), 10% in lieu of benefits and paid leaves is provided each pay period.

Qualified candidates are invited to apply online at www.makeafuture.ca with cover letter and a detailed resume, including three (3) professional references (names and phone numbers) and copies of certifications.

This position will remain open until a successful candidate is identified; however, applications received prior to 8 a.m. on Monday January 27, 2025 will be assured full consideration.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.