Software Specialist

Maestro-Technologies-Inc; Varennes; Hybrid; CAD 52,000 - 72,000; Full time

Benefits offered by this job

Employee Assistance Program

Telemedicine (Telus Health)

Group insurance

RRSP/DPSP with employer participation

TFSA contribution

Vacation program with tenure recognit.

5 mobile days

Unlimited coffee and free parking

Job summary

Maestro Technologies seeks a Software Specialist to provide remote support in French and English for our accounting and project management software, Maestro.

You will join a dynamic team of software specialists delivering prompt service via phone, email or web, and documenting requests in our service system. We offer a family vibe, hybrid work (4 days teleworking), onboarding, performance management and comprehensive benefits.

Qualifications

• Must have strong customer service skills using a computerized system.
• Excellent bilingual communication skills (French and English).
• Accounting or payroll knowledge is an asset.
• Understanding of the software industry and processes is an asset.

Responsibilities

• Respond promptly to customer requests via phone, email or web.
• Document requests and resolutions in the service management system (tickets).
• Follow customer service guidelines and pursue continuous improvement.
• Keep skills up to date through in-house training on maestro features.
• Participate in maestro initiatives such as documentation and testing.

Skills

Strong customer service

Bilingual communication

Accounting or payroll knowledge

Software industry understanding

Job description

Who are we?

Maestro Technologies facilitates digital transformation in the construction industry with our ERP solutions for project management and accounting. Our constant evolution leads us to recruit various talents passionate about software development and continuous improvement. At Maestro, our employees have always been at the heart of our success! Thus, we offer a pleasant, dynamic and flexible work environment with opportunities for advancement, stimulating projects and a work-life balance that is difficult to find elsewhere!

• Values: Teamwork, Commitment and Progress

What would I do as a Software Specialist?

Do you like working in a team, solving problems, and providing excellent support to clients? Then this position is a great fit for you! Our Software Specialist provides remote support to French and English speaking customers in the use of our “accounting and project management software, which is called “maestro *”.

What about my team?

You will join dynamic colleagues who are always looking for ways to innovate and improve the way we work. In-house, we are known as “software specialists”.

What are your strengths? You are proud to offer ...

• Strong customer service skills using a computerized system;
• Excellent communication skills, in French and in English (because we have English customers) and be customer service oriented;
• Experience or knowledge in accounting or payroll processing (an asset);
• An understanding of the software industry and its process (an asset);

Our values speaks to you... Teamwork, Comittment and Progress are part or your modus operandi.

What would I be responsible for?

• Responding promptly to customer requests, via phone, email or web;
• Thoroughly documenting these requests and resolutions in our service management system (tickets)
• Following our guidelines for customer service and engaging in a cycle of continuous improvement , with the singular goal of providing the best possible service to our customers.
• Keeping your skills up to date via in-house training on maestro* features, in order to support our customers in their daily operations.
• Actively participating inmaestro*initiatives such as documentation (e.g. customer quick guide or procedure), feature testing and proposing software improvements.

What are the advantages to working at Maestro Technologies?

• A family vibe and dynamic work environment
  • Human management that recognizes your work-life balance needs
  • A hybrid work model (4 days teleworking)
• A structured framework for the development of its employees;
  • Onboarding plan for new employees
  • Frequent performance management
  • Skill developpement
• A salary at your fair value (we also respect the law of pay equity);
• Social benefits that are worth it;
  • Employee Assistance Program
  • Telemedicine (Telus Health)
  • Group insurance
  • Flexible savings plan RRSP at preferred rates with employer participation (DPSP)
  • Possibility of contributing to a TFSA
  • An advantageous vacation program that recognizes your years of experience when you join Maestro
  • 5 mobile days
  • Unlimited coffee and free parking at the office
• And so many others !

Maestro is committed to consider all qualified candidates without distinction in terms of color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age or other characteristics. We want to create a diverse environment and foster a work space where individual differences are recognized, appreciated, respected and even celebrated! Our priority is to enable our employees to develop their full potential and thus take advantage of each other's talents and strengths.

*We strive to write our postings in the most inclusive way possible. If, however, one of the two genders is used alone in this display, it designates people of any gender.